Steps Call Center Operator

Job Summary

UK Healthcare Billing Customer Service seeks a dedicated and detail-oriented Temporary Self-Pay Follow-Up Specialist to assist with reminder calls to patients regarding their self-pay billing obligations. This position plays a crucial role in ensuring patients remain informed about their account status and payment options, contributing to the organization's overall financial health.

Responsibilities

• Patient Communication: Make outbound reminder calls to patients with outstanding self-pay balances.
• Account Review: Verify patient account information and ensure accurate communication of payment details.
• Customer Service: Provide excellent customer service by answering patient questions and directing them to appropriate resources as needed.
• Documentation: Accurately record call outcomes and update patient account records in the billing system.
• Compliance: Adhere to HIPAA regulations and all organizational policies regarding patient confidentiality and billing procedures.
• Team Collaboration: Work closely with the Billing Customer Service team to address account-related concerns and escalate complex issues.

Skills / Knowledge / Abilities

Previous experience in healthcare billing, customer service, or a related field is preferred but not required.

Does this position have supervisory responsibilities? No Preferred Education/Experience Deadline to Apply 02/26/2025 Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.