Status Board Operator - MGM Grand

The SHOW comes alive at MGM Resorts International

Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

THE JOB

As a Status Board Operator, our mission is to elevate the guest's experience from the moment they arrive. With a welcoming smile and attentive service, we set the stage for unforgettable memories. By genuinely understanding each guest's story and individual needs, we take ownership of their experience. Our goal is to create WOW moments that will resonate with them long after their stay, ensuring their time with us is truly exceptional!

THE PAY RATE Starting at $21.09

THE DAY TO DAY

• Successfully managing the allocation of guest rooms and distributing them to managers across all shifts

• Efficiently handling rush room requests from the Front Desk and VIP Services to ensure prompt accommodation of guests

• Continuously receiving and processing special requests from guests such as baby cribs, bed boards, irons, hair dryers, etc., via phone or computer printer

• Promptly receiving and processing guest requests for turndown services, extra towels, etc., forwarding them to the appropriate employees

• Generating and distributing necessary reports for Housekeeping, Day, and Swing shifts to ensure smooth operations

• Ensuring completion of the Housekeeper Assistant's report in the morning and afternoon, ready for distribution to the Assistant Hotel Manager, with a focus on professionalism and simplicity

THE IDEAL CANDIDATE

• An enthusiastic individual to join our diverse and unified team, working collaboratively to meticulously manage and execute tasks

• Prior experience as a dispatcher, operator or call center environment a plus

• Able to work in a fast-paced environment

• Proficiency in bilingual communication

• Positive attitude and a willingness to learn

• Strong organizational abilities and attention to detail

WHAT YOU'LL NEED

• High school diploma or equivalent; previous experience in a similar role preferred.

• Excellent communication and customer service skills.

• Flexibility to work evenings, weekends, and holidays as needed.

THE PERKS & BENEFITS

• College opportunity programs

• Access to company hotel, food and beverage, retail, and entertainment discounts

• Free meals in our employee dining room

• Free parking on and off shift at all MGM properties

• Professional and personal development through programs and networking opportunities

Are you ready to JOIN THE SHOW? Apply today!