State Systems Administrator

Position Number: 22141214

County: Pulaski

Anticipated Starting Salary: $71,703.63

ACOM & DWS Information Technology Department

Position Summary

The State Systems Administrator will develop software solutions for UI systems serving claimants and employers. The State Systems Administrator will provide on-going technical support and system updates for this solution and others after implementation. Responsibilities also include analyzing structure requirements such as data manipulation, program logic, hardware and software requirements, and feasibility.

Education and Professional Work Experience

Minimum Qualifications

The formal education equivalent of a bachelor's degree in computer science or related field; plus four years of experience in systems administration. OR Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting, plus four years experience in computer support. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.

Preferred Qualification (optional)

• AWS Cloud-based Application Development utilizing C#

• Familiarity with AWS Services (i.e. EC2, S3, RDS)

• Excellent critical thinking and problem-solving skills

• Skilled in API, Store Procedure and SSIS development

• Knowledge of serverless computing concepts

• Experience with SQL and PostgreSQL

• Ability to analyze and modify existing computer systems.

• Knowledge of UI Benefits application processes and requirements.

• Knowledge of Federal Tax Information data standards and compliance requirements.

Knowledge, Skills, and Abilities

• Knowledge of strategic planning and computer resource allocation.

• Knowledge of indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

• Ability to customize and update computer systems, as required by the needs of statewide agencies.

• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.

• Ability to communicate effectively orally and in writing.

Job Responsibilities and Expected Results

• Write code that enables applications to function according to user requirements.

• Provide system maintenance for applications developed in-house and third-party vendors.

• Fix bugs in code that are reported by the users.

• Complete assigned work request in a time manner.

• Other duties as assigned.

The mission of the Department of Commerce is to champion economic opportunities through strategic initiatives and an equitable regulatory environment that attracts and grows businesses, safeguards consumers, enhances workforce quality, and energizes our infrastructure, creating a better quality of life for all Arkansans.

Position Information

Class Code: D014C

Grade: IT08

FLSA Status: EXEMPT

Salary Range: $71,703.00 - $103,970.00

Summary

The State Systems Administrator is responsible for statewide software and system monitoring to ensure availability to all systems users and to perform necessary maintenance to support network availability. This position is governed by state and federal laws and agency/institution policy.

Functions

Performs operating system software planning, design, installation, configuration, performance tuning, monitoring, security, backup/recovery, and troubleshooting. Evaluates, tests, and deploys all software and hardware upgrades to the systems infrastructure, and coordinates installation of computer programs and systems. Collects and reviews systems data, for capacity and planning purposes, and researches, evaluates, and recommends systems technologies to support business requirements. Coordinates and links computer systems within an agency and the state to increase compatibility and to share information. Provides user support in solving computer related problems, such as malfunctions and program problems. Performs and coordinates both scheduled and on-demand system backups and recovery. Creates and maintains documentation for all systems processes and procedures. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of computer systems, maintenance, and updating of hardware and software. Knowledge of strategic planning and computer resource allocation. Knowledge of indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Ability to customize and update computer systems, as required by the needs of statewide agencies. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Ability to communicate effectively orally and in writing.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in computer science or related field; plus four years of experience in systems administration. OR Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting, plus four years experience in computer support. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Nearest Major Market: Little Rock