Stars Innovation, Program Lead

Humana Inc. Anchorage , AK 99501

Posted 2 months ago

Description

Stars Innovation is seeking a Program Delivery Lead to drive Enterprise engagement focused on enriched customer experiences to improve Stars results. This leader will influence partners throughout the company to co- develop shared learning agendas, creating alignment on strategic direction and prioritization of focus areas in effort to drive advancement in Patient Experience, Access and Complaints (PEAC) Star measure performance. This individual has an in-depth understanding of how Enterprise functions interrelate, and is able to work effectively with partners in the contact center, sales, product, and other areas.
Responsibilities

Responsibilities
Drive test and learn roadmap for prioritized solutions in collaboration with both internal partners and external vendors Conduct test and learn initiatives to prove capabilities and determine effectiveness of solutions Oversee complete lifecycle of innovation projects (idea through implementation) Connect the organization to external thinking, trends, and best practices Create collaborative working relationships with teams within and outside Stars organization Demonstrate ability to influence multiple stakeholders at all organizational levels
Required Qualifications
Bachelor's Degree 2+ years of project or leadership experience Previous Stars and/ or innovation experience 4+ yrs proven skills in analyzing data trends and identifying performance improvement opportunities Strong attention to detail and focus on customer experience and quality improvement Effective facilitator - direct collaborative efforts amongst internal and external partners
Preferred Qualifications
Master's degree Human Centered Design course completion PMP certification Six Sigma Certification
Additional Information
This position is open to working remote or at the Humana Tower in Louisville, Kentucky Corporate Office.

Must have accessibility to high speed DSL or cable modem for a home office (satellite internet service is NOT allowed for this role); and a minimum internet connection speed of 10M x 1M

For this job, associates are required to be fully COVID vaccinated or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are ahealthcarecompany committed to putting health and safety first for our members, patients, associates, and the communities we serve.
If progressed to offer, you will be required to:
Provide proof of full vaccinationor commit to testing protocols OR
Provide proof of applicable exemption including any required supporting documentation Medical, religious, state and remote-only work exemptions are available.

Scheduled Weekly Hours

40

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Stars Innovation, Program Lead

Humana Inc.