Starbucks Shift Supervisor - Columbia Downtown Columbia Hotel

Sejwad Hospitality Columbia , SC 29209

Posted 2 months ago

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, you'll be part of a company that is consistently rated as a great place to work and the people here love what they do.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

  • Acts with integrity, honesty, and knowledge that promote the culture, values and mission of Starbucks.

  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.

  • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.

  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

  • Provides feedback to store manager on partner performance during shift.

  • Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.

  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.

  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.

  • Discovers and responds to customer needs.

  • Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.

  • Executes store operations during scheduled shifts.

  • Organizes opening and closing duties as assigned.

  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.

  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.

  • Maintains regular and consistent attendance and punctuality.

  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

  • Follows health, safety and sanitation guidelines for all products.

  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition.

  • Utilizes operational tools to achieve operational excellence during the shift.

Summary of Experience

  • Customer service experience in a retail or restaurant environment

  • Starbucks barista experience preferred

Required Knowledge, Skills & Abilities

  • Ability to direct the work of others

  • Ability to learn quickly

  • Effective oral communication skills

  • Knowledge of the retail environment

  • Strong interpersonal skills

  • Ability to work as part of a team

  • Full-time AM/PM availability required

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Multicraft Maintenance Technician 3Rd Shift (1130Pm800Am) Columbia Plant

Zeus

Posted 4 days ago

VIEW JOBS 10/13/2021 12:00:00 AM 2022-01-11T00:00 Zeus is the world's leading polymer extrusion manufacturer and material science innovator. 50 years of experience in medical, aerospace, energy exploration, automotive, fiber optics and more allow us to leap past can't and into how. At Zeus we are "Turning polymers into possibilities." We believe in building collaborative relationships with customers to design, engineer and produce high performance polymer tubing. We have an opportunity for an experienced Maintenance Technician- 3rd Shift (11:30pm-8:00am). The successful candidate should be prepared to help provide world-class products and service to a diverse customer base, including many leading medical device manufacturers. Zeus is a great place to work. Expectations are high; our work is meticulous and very precise. An entrepreneur's mentality is a huge plus. Zeus offers an opportunity to join a very successful, family-oriented team. Our products are cutting-edge, our process is unique, and our quality and customer focus are second-to-none. We are a leader in our field and have great relationships with our customers and employees. Many of our employees are the best at what they do in the world. Our customers are leaders in their fields. Our products help save lives! Successful candidates will have a desire and ability to take our technology to the next level. Continuous improvement and Lean manufacturing is a way of life at Zeus. You must possess the ability to work independently; and the desire to learn a variety of skills. The ability to communicate clearly is imperative. Here are the Job Duties and Skills required. * Performs routine and preventive maintenance to keep equipment running and in good condition. * Performs various safety inspections and abatements. * Observes safety rules and regulations. * Follows preventative maintenance checklists, inspects belts, checks fluid levels, replaces filters and worn parts, lubricates moving parts, and keeps records. * Plans repairs, consults blueprints, electrical schematics, and ladder diagrams, flow schematics and parts catalog. * Ability to carry out oral and written instructions. * Ability to adapt to different situations. * Work in a team or alone as the particular job/situation requires. * Be able to lift, push, pull, and/or stand for sustained periods. * Must have basic mathematical skills and be able to read and write legibly, and keep written records, as required. * Zeus supply toolbox, but employee supplies own tools. * Be able to work in temperatures ranging from 30F to 100F, and work inside and outside, year round. * Be able to lift up to 75 pounds. * Be able to reach overhead with no difficulties. * Ability to diagnose problems quickly and solve promptly. * Be able to work in confined and restricted spaces. * Attendance and punctuality are essential functions of this position. Any unscheduled absence or tardy will have a negative impact on our ability to meet our production objectives. * Previous experience in industrial maintenance required. * Graduate of either a standard high school or vocational school. * Completion of either a two-year electrician training program, electrical technology, manufacturing technology, engineering technology or related program, or any equivalent combination of experience and training. * Have thorough knowledge of the standard practices, tools and equipment used in the general industrial maintenance trade. * Good knowledge of the principles of operation of all types of AC, DC, and SERVO controls and operation of electric motors and controllers, and of mechanical and electrical repair of machinery. * PLC and electronic experience beneficial. * Experience and/or solid understanding of hydraulic and pneumatic systems preferred, but not required. * Good knowledge of occupational hazards and safety precautions. * Have the ability to adapt available tools and repair parts to specific problems. * Skill in the use and care of hand, power and basic machine tools. If you are interested in a career at Zeus please visit our website at www.zeusinc.com to apply for this position. Thanks for your interest in Zeus. We look forward to hearing from you. Zeus Columbia SC

Starbucks Shift Supervisor - Columbia Downtown Columbia Hotel

Sejwad Hospitality