Starbucks F&B Ops Manager Allentown - Admin [4Paadm26]

Hmshost Corporation Allentown , PA 18101

Posted 2 months ago

Description

Summary:

The Starbucks Operations Manager is responsible for assisting the Starbucks Multi-Operations Manager or Director of Operations with operating assigned Starbucks unit(s). This position is responsible for monitoring Starbucks store level operation performance and the day-to-day supervision of Starbucks associates including assigning work and coaching and developing associates. This is an exempt position and typically reports to the Starbucks Multi-Operations Manager and/or designee, depending on local requirements.

Essential Functions:

  • Supervises the day-to-day activities of non-exempt associates for assigned Starbucks unit(s)

  • Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered based on Starbucks brand standards and HMSHost standards

  • Prepares daily orders, ensures units are stocked with appropriate levels of product and coaches Shift Supervisors and Assistant F&B Operations Managers on order procedures

  • Coordinates and conducts on-the-job Starbucks and HMSHost trainings for associates to ensure all associates receive basic skills training to perform their jobs

  • Maintains a working knowledge of all applicable Starbucks brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations

  • Maintains understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law

  • Interviews candidates, provides recommendations for hiring, terminations, advancement, promotion or any other status change of associates within the store

  • Uses judgment and discretion to resolve less routine questions and problems and refers more complex issues to higher levels

  • Supports Director Operations and/or Starbucks F&B Multi Operations Manager in developing and implementing creative strategies to increase revenue

  • Consistently provides direct reports and/or indirect reports with support, coaching and encouragement necessary to achieve business goals, including using existing organizational tools/programs and finding new, creative and effective methods to recognize and reinforce store level accomplishments (ex. Green Apron Cards and company recognition programs)

  • Utilizes associate's strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals

  • Develops and implements plans that will motivate and recognize direct reports and/or indirect reports for their performance.

  • May conduct strategic business reviews with the Starbucks District Manager and Branch Director of Operations

Requirements

Minimum Qualifications, Knowledge, Skills, and Work Environment:

  • Requires 3-5 or more years of experience as a supervisor or unit-level manager in high volume and/or multi-unit Food and Beverage or Merchandise operations or other related management experience; Starbucks experience preferred

  • Requires knowledge of aspects of Starbucks licensed store operations including Barista Basics, Barista Trainer and LS Leader Training.

  • Requires demonstrated experience understanding and using internal management and financial report.

  • Demonstrates team management, delegation and issue resolution skills and the ability to multi-task

  • Demonstrates knowledge of policies and product, service, quality, equipment and operations standards

  • Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individuals

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Starbucks F&B Ops Manager Allentown - Admin [4Paadm26]

Hmshost Corporation