Starbucks Assistant Manager

Summary:

Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Starbucks outlet. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or employee challenges.

Essential Functions and Responsibilities:

• Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned

• Provide continual evaluation of processes and procedures and recommend methods to improve efficiency and service

• Monitor staff to ensure outstanding guest service is being provided at all times and handle any guest concerns or complaints

• Assist with reviewing and researching room financial reports, including reviewing the monthly profit and loss statements and payroll to ensure monthly budget requirements are achieved

• Ensure that the outlet remains clean, organized and properly functioning, and that all equipment is properly maintained

• Ensure health, safety and sanitation standards are followed at all times

• Provide outstanding customer service in a timely manner to both guests and fellow employees

• Perform other duties as assigned

Requirements:

Qualifications

• 1 year of management experience in a high-volume café or coffee shop preferred

• Starbucks certified preferred

• Previous experience managing within a union contract preferred

• Working knowledge of kitchen equipment and sanitation guidelines

• Ability to effectively communicate and lead in small groups, as well as on an individual-basis

• Effective leadership techniques, decision making, and statistical reporting/analysis skills

• Strong computer skills (experience with Microsoft Word and Excel)

• Prior experience with Infogenesis systems preferred

• At least 21 years of age

• High school diploma or equivalent

• Bachelor's or Associate's degree preferred

• Ability to effectively communicate in English, both written and verbal

• Obtain and maintain all work cards as required by the company

• Verify right to work in the United States

Work Cards

• Health

• Alcohol Awareness

• Non-Gaming

Physical Requirements

• Frequently push and/or pull up to 35 lbs.

• Frequently lift and/or carry up to 35 lbs. at floor, knee, waist, and/or chest levels

• Occasionally squat, kneel, climb, sit, and communicate via radio

• Frequently distinguish between shades of color, taste, and use tools or equipment requiring a high degree of dexterity

• Constant use of hearing and vision, walking, and standing

Work Environment Potential Conditions

• Indoor

• Noisy and smoky

• Slippery surfaces and chemical agents

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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