Star Kids Member Advocate

Cook Children's Healthcare Fort Worth , TX 76102

Posted 7 months ago

Job Details

The STAR Kids Member Advocate will serve as a Liaison between the STAR Kids Members and Cook Children's Health Plan (CCHP). The Member Advocate will help Members and their Legally Authorized Representatives (LARs) navigate through the complexities of the healthcare system. The Member Advocate will guide and educate Members on their benefits, Member Rights & Responsibilities, Complaints and Appeals all while maintaining cultural sensitivity and confidentiality. The Member Advocate will deliver a highly satisfactory customer experience by responding to every inquiry immediately and directly, when possible, or by collaborating with other CCHP team members involved in the delivery of care to our STAR Kids Members.

  • Minimum High School Diploma.

  • Fluent in English/Spanish a requirement.

  • Must have at least 2 years of experience handling a large call-volume in a fast-paced office setting.

  • Must have 1-2 years' experience working with health insurance in a health plan setting and be knowledgeable of health insurance terminology.

  • Knowledge of state Managed Care Programs (Medicaid, CHIP/CHIP Perinatal) including healthcare advocacy required.

  • Excellent oral and written communication skills a must as will be required to draft member educational materials.

  • Must be able to handle multiple tasks at once and maintain organization.

  • Prioritizing and time management skills are a must.

  • Must be flexible and comfortable working in an environment that includes constant change to program requirements.

  • Strong problem solving skills and the ability to make independent decisions including the ability to manage difficult callers and resolve any departmental conflicts that may arise.

  • Required to work independently as well as within a team environment, prioritize and track outstanding work while acknowledging that the all CCHP Members are the number one priority.

  • Efficient in Microsoft Office (Word, Excel, Access, Outlook, Powerpoint) including the ability to document quickly and accurately in between calls.

Cook Children's is an EOE/AA - Minority/Females/Disability/Vet


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Kids Club Attendant (Seasonal)

24 Hour Fitness Worldwide, Inc.

Posted 3 days ago

VIEW JOBS 12/13/2019 12:00:00 AM 2020-03-12T00:00 LOCATION 6000 Quebec St Fort Worth TX 76135 Who we are At 24 Hour Fitness we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable, and welcoming to everyone. We're on the hunt for team members who are committed to being the best part of each other's day and who have a genuine desire to help our members achieve results they can feel proud of. The sneakers you will fill As a Kids' Club Attendant, you provide peace of mind for members by caring for the most important people in their lives while they take care of their health. You create a fun, nurturing, and interactive environment for children to play with and assortment of games and activities for a wide range of ages. How you will spend your days + Creating a welcoming area for all members' children that is happy and vibrant + Entertaining children in an interactive way, with utmost focus on their safety and well-being + Maintaining rigorous control of all entry and exit to the space, and of all check-in and check-out processes designed to ensure child safety + Partnering with coworkers to keep the space, equipment, and toys organized and clean + Supervising activities of all children, and ensuring child remains in the Kids' Club at all times + Monitoring children's needs and notifying parents if their involvement is required, e.g. diaper changing What you bring + A sincere, patient, and loving attitude toward children, and genuine concern for their well-being + High school diploma or equivalent + Minimum of 6 months of child care experience preferred + Strong communication skills and ability to articulate children's needs to coworkers and parents + Exquisite attention to detail in multi-faceted processes that include 24 Hour Fitness requirements as well as compliance to State and Federal law + Cardiopulmonary Resuscitation (CPR) from an approved organization (within 60 days of employment) + State certification (see state specific requirements) + Flexible availability across week days, weekends, and holidays Physical Requirements/Environment + Must be able to work in an environment with occasionally high noise levels. The sound of weights clinking, feet flying across treadmills, and the laughter of lives changing can get loud. + Must be able to move frequently through all areas of the Kids' Club. Your day includes continuous engagement and interaction with children, team members, and club members. + Daily duties include lifting toys/equipment/infants, kneeling/crouching, remaining in a stationary position for extended periods of time, and moving for prolonged periods of time. + Occasionally lift and/or move infants and toddlers up to 25 pounds. This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. See Job Description for further information about this job. FUNCTIONAL GROUP Service FULL-TIME Part-time 24 Hour Fitness Worldwide, Inc. Fort Worth TX

Star Kids Member Advocate

Cook Children's Healthcare