Staples Promotional Products-Special Order Account Rep

Staples is business to business. We build relationships with our customers.

We are on a mission to revolutionize brand experiences worldwide by empowering our customers with the latest styles, trends and technology. Everything we do is in the service of our customer.

Here's a peek into what we do! https://www.youtube.com/watch?reload=9&v=KK5lM-0wTvQ

What you'll be doing:

Manages customer relationships for assigned account portfolio. Responsible for account retention and collaborate with Sales Representative and/or customers directly by providing promotional product/event solutions. Researches and recommends promotional products and services, solicits quotes, negotiates with vendors, and executes orders.

• Prepare quotes and process orders through our order entry system.

• Work with vendors to negotiate pricing, process purchase orders, obtain proofs and follow order through to completion

• Works with internal and external resources to keep orders moving forward and finalizing with the billing team as order meets completion.

• Ensures client expectations and event dates/in hand dates are met.

• Works with the sales team to manage the relationship with primary client contacts, working together to execute client needs while maintaining margins to reach Staples goals.

What you bring to the table:

• Excellent Customer Service Skills

• Building and Maintaining Relationship with clients

• Excellent communication skills

• Organizational skills with the ability to multitask

What's needed- Basic Qualifications

• Proficiency in Microsoft Programs (Outlook, Excel, Word and Power Point)

What's needed- Preferred Qualifications

• 2-4 years of related work experience

• Travel as needed for clients and National Sales Meetings

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!