Staff/Principal Software Engineer

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

Our Customer Success Strategy & Operations team uses valuable data and market research to help our customers succeed and drive value. Our teams collaborate to identify solutions using competitor and industry trend analysis, providing valuable insights for strategic decision-making. We're responsible for facilitating smooth transitions during organizational change efforts that promote employee adoption. You'll help solve challenges faced by our teams to help make Zscaler more efficient in meeting our customers' needs.

We are looking for a Full Stack Engineer to join our Customer Success Operations organization. You will develop diagnostic and automation tools for customer support and success teams. You will improve processes by applying the latest technologies to build intuitive and efficient tools for the purpose of technical diagnostics and automation. This role is onsite in Plano, Texas at least two days a week. (Open to a remote hire) You will report to the VP, Customer Success Strategy Operations.

Responsibilities:

• Develop/maintain diagnostic, automation tools, and software applications

• Collaborate with product managers, designers, and customer success teams to gather requirements/pain points and translate them into technical solutions.

• Write clean, maintainable, and efficient code while following coding best practices and company standards.

• Conduct code reviews and provide constructive feedback to ensure code quality and consistency.

• Create technical documentation, including design specifications, user guides, and API documentation.

• Deploy and support maintenance of software applications in production environments; Troubleshoot and resolve software issues as they arise.

What We're Looking for (Minimum Qualifications):

• 5+ years of proven backend development experience using Python, Java, Ruby, or similar programming language along with knowledge of software development methodologies and best practices, including Agile development.

• 5+ years in front-end development technologies, such as HTML, CSS, JavaScript, and modern JavaScript frameworks (e.g., React, Angular, and Vue.js).

• 3+ years of experience working in a microservices environment developing a SAAS application in a public cloud provider (AWS/Azure/GCP)

• 3+ years using different data stores such as MongoDB, ELK, PostgreSQL, Snowflake, Splunk, and Redshift

• Experience embracing new technologies, conducting research, and adapting/managing context switches

What Will Make You Stand Out (Preferred Qualifications):

• Solid knowledge of computer networking fundamentals including hardware (switches, routers, access points), OSI model, and essential protocols (TCP/IP, UDP, DHCP)

#LI-AM12

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans

• A flexible time off policy

• Parental leave options

• Retirement options

• Education reimbursement

• In-office perks, and more!

Zscaler's salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$147,000-$210,000 USD

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.