Family First Spokane , WA 99201
Posted 1 week ago
Who We Are
One of the fastest-growing companies in America, Family First is the leader in providing comprehensive solutions for the care of an aging loved one. At a time when more families than ever are caring for a loved one, Family First is here to help with Care Management, Home Care, Licensed Counseling, and other services to help families make it through the complicated challenges that come with being a caregiver.
If our mission and values speak to you…we would love for you to Apply with Us!
Position Details
The Care Traffic Controller provides scheduling, payroll, and billing support for the Home Care team across all regions in Washington. This position is vital to ensuring the efficient operations of the Home Care team, developing and improving billing, payroll and scheduling processes, and training Home Care Coordinators on timekeeping, authorizations, scheduling, and CarePro orientation.
Job Duties
Provide scheduling support when Home Care Coordinators are in the field
Coordinate with Home Care Coordinators and Finance Manager during payroll to ensure payroll issues are resolved timely
Coordinate with Home Care Coordinators and Finance Manager on billing issues to ensure billing is sent out timely and accurately
Train new Home Care Coordinators on scheduling best practices and Family First Home Care scheduling procedures
Train Home Care Coordinators in finalizing daily time edits.
Train new Home Care Coordinators on new CarePro orientation (scheduling and CC tags)
Work with Home Care Coordinators to ensure team lost hours, open shifts and overtime are minimized and kept within acceptable limits
Regularly monitor the Home Care department's monthly staffing statistics and develop solutions to increase client hours and satisfaction
Ensure proper CarePro rates are assigned, and appropriate billing codes are used
Ensure Clear Care system information is current and up to date
Develops policies and procedures to ensure consistency in billing, timekeeping, payroll, scheduling and other practices
Coordinate with Recruiters to ensure staffing levels are met and maintained across the region
Manage client authorizations
Participate in regularly scheduled on-call rotation to handle off-hours staffing needs
Adhere to all guidelines and policies outlined in Family First Employee Handbook
Travel within the greater Spokane/Tacoma/Seattle area as needed or assigned
Preforms any other duties as needed or assigned
Qualifications
Experience/Education Requirements
Current Certified Nursing Assistant or Home Care Aide Certification preferred
Strong staffing/scheduling experience required
Nurse Delegation experience preferred
Diabetes Delegation preferred
Ability to travel required within the assigned service area
Comply and maintain valid Driver's License, vehicle insurance and clean DMV record
Strong computer and technology acumen
Strong training skills with a high level of professionalism
Skills and Abilities
Knowledge and skills pertaining to scheduling; the ability to piece together multiple schedules and move schedules around in order to keep schedules within a 40 hour per week or less time frame.
The ability to lead, manage and mentor individuals; actively looking for ways to help people.
Knowledge of principles and processes for providing customers and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
The ability to communicate through different modes of technology such as email, documentation software, and scheduling software.
Knowledge of relevant equipment, policies, procedures, to maintain compliance with WA State regulations.
Knowledge of the structure and content of the English Language including the meaning and spelling of words, rules of composition, and grammar.
Compensation: Family First is committed to providing market competitive, equitable pay to all employees
Compensation $24.00-$27.00 per hour
Benefits: Family First is proud to offer the following benefits to employees
Amazing Workplace Culture and Supportive Environment
401(k) with company matching contribution
Health insurance
Dental insurance
Vision insurance
Paid time off
10 paid Holidays
Professional development assistance
Same day pay available through TapCheck
Job Type: Full-time
Work Location:
Tacoma
Hybrid
Schedule:
Family First