Staffing Assistant - Resource Team

POSITION SUMMARY:

To be fully engaged in providing No Harm / Quality, Customer Experience, and Stewardship by: To provide superior quality, competitive value and outstanding service by: effectively completing staffing operations, processing personnel data, schedules and management reports for Health First Staffing and customers via computerized systems.

PRIMARY ACCOUNTABILITIES:

Engagement: Associate supports engagement through adherence to the I-CARE commitments

Quality/No Harm:

• Maintain database accurately and completes all staffing/scheduling functions in a timely manner.

• Demonstrates good decision-making skills with follow-through in planning and implementing staffing adjustments.

• Remains current with operational changes contributing to performance improvement techniques to achieve department goals and objectives.

• Documents and articulates clear, concise and accurate information related to staffing/scheduling issues, utilizing problem-solving and good decision-making skills. (Measured by exception-no more than 3 documented incidences/year).

• Obtains pertinent schedule/staffing data in an objective professional manner and enters that data accurately. (Measured by exception-no more than 3 documented incidences/year).

• Maintains competency documented via annual skills checklist, and demonstrates problem-solving skills related to software applications and hardware issues.

• Utilizes clear and effective communication skills in all work relationships, and interpersonal interactions with all health care team members and customers.

• Initiates and follows through with performance improvement techniques for staffing office operations and improved customer satisfaction.

QUALIFICATIONS REQUIRED:

Education: High School diploma or equivalent

Licensure: None required.

Certification: None required.

Language: Must be able to speak/understand written and verbal instructions in the English language.

Experience:

• Typing skills (40wpm).

• Basic personal computer hardware knowledge.

• Previous experience with basic computer applications.

• Telephone/fax skills.

• Excellent organization and interpersonal skills.

• Excellent communication skills, both verbal and written.