Staff UX Content Strategist
User Experience | San Francisco, CA, United States
Organization: User Experience
Role: Senior UX Content Strategist
We're looking for an Staff UX Content Strategist to join the UX Content Strategy team.
The ideal candidate knows what makes a good user experience, understands the role of copy and content in product design, and finds examples in their real life to draw ideas from.
As part of the UX team, UX Content Strategists work closely with UX Product Designers and UX Researchers to develop copy and content for products on mobile and desktop, design delightful experiences, and deliver on Chegg's brand values.
Candidates should have experience working in an iterative process while ensuring clarity, conciseness and consistency, and getting legal approval. They should be able to present ideas clearly and confidently, critique other's work in a constructive way, and receive input.
In addition, UX Content Strategists are responsible for driving content-led initiatives, optimizing with A/B tests, and maintaining quality and guidelines.
Bonus for an interest and familiarity with trends in learning tools or other apps that college students use and love!
Collaborate with designers, researchers, product managers, product marketers and engineers to evaluate interaction flows and make content suggestions
Plan and write content for responsive Web, and native mobile interaction flows
Conduct competitive audits and present ideas for using content to achieve project goals
Share work and give feedback to other content writers
Apply and evolve existing content standards and elevate overall work quality
Conduct content audits, document usages and make recommendations for standardization
Bachelor's or greater degree in design, user experience, writing or a related field or equivalent training or experience
8 years experience writing user-facing content, including 4+ years specifically for web or mobile
Writing samples for user interfaces, microcopy, user education or style guides
Past experience working with user research, product managers or product designers
Understanding of people-centered user experience
Organized and detail-oriented
Professional, positive, and enthusiastic
Collects examples of good user experiences to draw content ideas from
Ability to present work, describe thinking, and collect feedback then revise work accordingly
What is Chegg?
An 'always on' digital learning platform.
Chegg puts students first
Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.
Why do we exist?
Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, and Chegg Internships and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.
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Chegg is an equal opportunity employer