Staff Technical Program Manager

Linkedin Sunnyvale , CA 94085

Posted 4 weeks ago

LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world's workforce in ways no other company can. We're much more than a digital resume we transform lives through innovative products and technology.

Searching for your dream job? At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works.

Our Program Management Office (PMO) designs and drives global strategic projects/programs that enable our Global Customer Operations (GCO) team to scale and transform, by working closely with GCO leaders and business leaders across LinkedIn.

LinkedIn is looking for an experienced Staff Technical Program Manager to join our GCO PMO within the Technology Solution and Operations team. This individual will report into the PMO and will play a key role in scoping, prioritizing and executing various projects and initiatives ranging from system implementations and vendor systems deployments to program change management. This role provides interesting, varied work and requires innovative thinking in a fast-paced, high-growth environment. A core focus of this role will be championing initiatives that support the transformation of the Global Customer Operations team in support of our 450 million Members and Customers around the globe.

We are looking for an execution leader who can get stuff done the right way. We require high quality decision making to effectively solve business problems and strong communication skills to all stakeholders and levels of the organization in a timely manner. Our ideal candidate is someone who can work hard, have fun, while dreaming big.

Primary responsibilities:

  • Work closely with Product Management, Engineering and GCO to oversee building of next generation Help Center products

  • Own and lead a variety of customer operations projects concurrently applying a structured methodology and project management approach.

  • Develop collaborative partnerships with the GCO leaders and other LinkedIn stakeholders.

  • Continually identify opportunities to increase customer satisfaction and deepen relationships.

  • Effectively communicate throughout the project lifecycle and influence the adoption of change.

  • Solicit and understand customer needs and translate them into specific and actionable requirements and project plans.

  • Manage complex Programs that include multiple work streams / tracks

  • Learn quickly, be proactive, and assume ownership for broad tracks of work.

Basic qualifications:

  • Bachelor's Degree

  • 8+ years of project and program management experience for product development and operational projects.

  • Experience leading SaaS system implementations

Preferred qualifications:

  • Experience managing Product Development specifically Help Center / Self Help projects/programs

  • Experience and comfort operating autonomously across multiple teams and projects

  • Demonstrated ability to drive Strategy alignment with senior leaders

  • Demonstrated ability to collaborate with stakeholders to create a variety of different project documents including building BRD's, project plans, project status reports, etc.

  • Proven ability to manage project scope, budgets and timelines

  • Proven ability to prioritize, multi-task, and manage multiple complex bodies of work

  • Confident, self-aware team player open to receiving/providing feedback

  • Strong team-building skills

  • Ability to establish strong relationships with all levels of an organization

  • Perceptive, critical thinker with the ability to solve challenges creatively

  • Possess influential and welcoming communication style

  • Experience with JIRA for project management

  • Experience with Agile project management methodology

  • Comfort with analytical and data analysis tools including Excel

  • CAPM or PMP certification

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