Staff Tech, Prod&Tech Svc - 2Nd Shift

United Technologies Corporation Wichita , KS 67251

Posted 6 months ago

Date Posted:


United States of America


HKS34: Wichita, KS 2051 Airport Rd , Wichita, KS, 67226 USA


At Collins Aerospace, we're dedicated to relentlessly tackle the toughest challenges in our industry all to redefine aerospace.

Created in 2018 through the combination of two leading companies Rockwell Collins and United Technologies Aerospace Systems we're driving the industry forward through technologically advanced and intelligent solutions for global aerospace and defense. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, protect nations and save lives. And we do it all with some of the greatest talent this industry has to offer.

We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.

Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we're helping passengers reach their destination safely. We're connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we're providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.Role Overview

This position is for a staff Production and Technical Service technician who is under moderate supervision. Responsible for troubleshooting technical problems and issues, determining technical solutions in accordance with product and customer specifications, and recommending actions to customers, customer service representatives, sales representatives or field staff for coordinated product solution. Assists in orienting, training, and assigning work of technical/business support employees.

Primary Responsibilities:

  • Works under moderate supervision to provide product and technical support.

  • Responds to moderately complex customer inquiries and resolves technical problems related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.

  • Conducts technical training and product briefing with customers, vendors and company representatives.

  • Drafts technical documentation to improve the level of on-site maintenance and timely processing of product fault.

  • Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to customers, customer service representatives, sales representatives or field staff for coordinated product solution.

  • Coordinates with Customer Service representatives to identify customer training and support needs.

  • Resolves issues surrounding installation, usage, upgrade and training on products.

  • Provides on-site support as needed.

  • May resolve technical problems in a call center/help desk environment or through customer escalation.

  • Completes proper documentation of issues.

  • Not responsible for sales activities.


Preferred Qualifications:

Basic Qualifications:

Candidates for this role should possess a AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other -- propel us all higher, again and again.

Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance

  • Three weeks of vacation for newly hired employees

  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution

  • Tuition reimbursement

  • Life insurance and disability coverage

  • And more

Apply now and be part of the team that's redefining aerospace, every day.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Tech Interior 3 2Nd Shift


Posted 2 weeks ago

VIEW JOBS 10/5/2019 12:00:00 AM 2020-01-03T00:00 JOB SUMMARY: To assist with completion of interior installations of all standard and optional equipment in a variety of aircraft which may include, assembly, bond, sand and fill on a variety of composite parts, silk screens and placards installations and adjustments of upholstery, furniture, and accessories per standard shop practices. JOB RESPONSIBILITIES: I. Works from aircraft orders, production inspection records, engineering specifications, engineering orders, and manufacturing planning requirements to complete the interior installations of upholstery items, furniture, and accessories with limited supervision. II. Support interior repair squawks as needed to meet delivery schedules. III. Bonds and assembles composite parts before and for upholstery with components using assembly jigs and shop aids with the use of rivets, fasteners, screws and liquid adhesive. Applies upholstery when required. IV. Keeps work area clean emphasizing cleanliness of the aircraft interior and its protection using protective covers on windows, seats, floors, etc., during and after installation. V. Requires using a variety of hand and power tools and basic measuring instruments. VI. Responsible for quality of own work. VII. Performs other related duties as required. EDUCATION: Requires high school degree or equivalent or trades training to apply simple arithmetic and measuring devices. Ability to interpret blueprints and simple drawings. EXPERIENCE: Requires a combination of 3 months of experience in upholstery, bench upholstery, and/or mechanical aircraft interiors installation, or related experience. WORKING CONDITIONS: Good working conditions with an occasional exposure to fumes, heat, and cold. Textron Wichita KS

Staff Tech, Prod&Tech Svc - 2Nd Shift

United Technologies Corporation