Butler Technical Group East Syracuse , NY 13057
Posted 1 week ago
Staff Tech, Customer Service
Location: East Syracuse, NY
Job ID: #69429
Pay Range: $19-22
GENERAL RESPONSIBILITIES:
We seek a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes distributors seeking after-market replacement components. Our Call Center is a high-volume, fast-paced, and metric driven call-center team atmosphere with a high emphasis on customer satisfaction and first call resolution.
Specific Responsibilities for this position include:
ordering, pricing and availability, expediting delivery, dispute resolution, and limited
technical support)
Provide superior follow up to distributors and sales managers
Manage all account interactions via inbound phone
Communicate with Distribution, including Service Managers and Parts counter personnel
via telephone, and Cases to build strong business relationships; ensure a
positive customer experience.
Collaborate with internal departments to resolve customer opportunities
Actively participate in departmental Carrier Excellence Activities
Ability to manage multiple reports and combine data from various sources
Typical Educational Requirements:
HS Diploma/GED
Key Qualifications:
Management software) and phone tools (Salesforce experience preferred)
positive/responsive attitude with the customer
systems, and the ability to read basic technical drawings is desired.
Excellent customer service skills
Strong written and oral communication skills
Proficient in MS Office (specifically Word and Excel)
Strong analytical skills, accuracy, and attention to detail
Sense of urgency; strong organizational skills, and ability to handle multiple tasks at one
time
Creative problem-solving skills
Self-starter and well organized, able to multi-task and prioritize work
Adaptability and flexibility to seasonality and changing business demands are critical.
The standard working schedule is between 8:00 am 6:00 pm, Monday through Friday. Shift to be determined at time of offer.
No travel required
Spanish language skills are a plus.
Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law. Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.
Butler Technical Group