Staff Support Analyst - Raleigh Parks

This position is being re-advertised. Candidates who have previously submitted an application and were referred to the hiring manager are still being considered and do not need to reapply. 

The City of Raleigh Parks, Recreation and Cultural Resources Department (PRCR) mission is 

"Together we connect and enrich our community through exceptional experiences."

The PRCR Department plays a leading role in the quality of life and character of the Capital City. With nearly 10,000 acres of land, 220 parks, and 120 miles of greenway trails, the Department provides a wide range of facilities, amenities, and programs that support the social, cultural, mental and physical well-being of citizens. The Department is guided by a comprehensive 20-year System Plan that identifies the overall vision of Bringing People to Parks and Parks to People.

The City of Raleigh Parks, Recreation and Cultural Resources Department is seeking candidates that align with the City's values, are team-oriented and leaders with passion and vision for parks and serving the community. The part-time Staff Support Analyst position provides a variety of technical, clerical and administrative support services to senior managers in the Parks, Recreation and Cultural Resources Parks Division.

Performs receptionist duties, data entry, document preparation, filing and otherwise relieves staff of clerical work and administrative detail performing the following duties:

• Answer telephones and respond to questions from Parks staff, other city departments and citizens.

• Route calls to staff and take messages.

• Provides customer support by responding to internal and external inquiries and information requests; performs basic research; routes specific requests to appropriate resource.

• Perform data entry into spreadsheets and/or department software.

• Compose routine correspondence for approval by division staff.

• Prepare correspondence from written or verbal instructions including letters, memos, reports and presentations.

• Maintain file system, file correspondence and other records.

• Arrange departmental meetings, programs, events or conferences as needed.

• Prepares and maintains a variety of complex department-specific reports, databases and presentations in support of department operations.

• Assist fulltime staff with financial transactions, financial and operational performance measures.

• Coordinates work for special projects and assists by preparing supporting documents, researching issues and information, developing contact lists, summarizing data, interacting with other departments for needed information or support.

• Reviews approvals and processes various forms and documents which may include requisitions, vouchers, expense reimbursement requests, payments, work orders, contract documents, invoices, personnel related reports/records, job postings, registrations, renewals, and/or travel and expenditure requests/authorizations, monitors schedules and deadlines for document processing, reconciles statements, routes documents.

Education

High School Diploma or GED and four years office support experience.

OR

An equivalent combination of education and experience sufficient to successfully perform essential duties as listed above.

Knowledge of:

• Customer Service principles.

• Business math concepts.

• Filing and record-keeping principles.

• Occupational hazards and applicable safety principles and practices.

• Modern office technology.

Skill in:

• Intermediate knowledge of financial or accounting, database, spreadsheet and word processing software.

• Composing, editing and maintaining basic original documents including reports, presentations, and correspondence.

• Performing basic original research, compiling and assembling data.

• Following directions and meeting standards.

• Providing attention to detail in assignments.

• Proofreading and error correction.

• Exercising confidentiality.

• Maintaining and updating data and documentation.

• Utilizing a computer and relevant software applications.

• Utilizing communication and interpersonal skills as applied to interaction with co-workers, supervisors to efficiently exchange or convey information and to receive work direction.

This is a year-round, part-time position; work hours not to exceed 20 hours per week during the hours of 8am and 3:30pm.