Staff Specialist QRC

Job Location: Hershey PA or Remote

Summary:

Serves as Quality & Regulatory Compliance (QRC) representative for Hershey Salty co-manufacturing/co-packaging facilities. Under

minimal guidance, leads quality programs and complex assignments. Serves as a resource for multiple facilities with respect to Global Food

Safety Standards, food safety regulations, weight control, sanitary design, allergens, cleaning, incident management and other related

matters.

Examples include auditing and assessing quality programs, troubleshooting issues of high complexity; interaction with regulatory officials on

behalf of Hershey; working on cross functional teams (Marketing, Legal, etc.) on short or long-term assignments with respect to complex

QRC situations (i.e. innovation, regulatory changes, quality incidents, etc.).

This position is within the Quality and Regulatory Compliance Department in the Hershey Salty division. This is a corporate based position.

Major Duties/Responsibilities:

Project, Plant and New Product Support: Acts as QA representative on cross functional project teams, complex assignments and

engineering projects including new manufacturing lines. May coordinate new product efforts from initial test runs to full-scale production to

assure integrity of systems. Influence food safety and quality systems for new products/new manufacturing lines at external partners to meet

company and regulatory requirements.

Auditing: Conducts quality systems audits across Supply Chain to provide assessments of adequacy and issues recommendations or

guidelines to ensure compliance standards are met. Provide audit summaries to Hershey's Senior Management and/or external business

partners.

Training: Develops and/or implements training programs to assure compliance and understanding of internal quality expectations and

regulatory compliance.

Incident Management: Leads troubleshooting incidents of high complexity with the potential large financial or regulatory impacts. Manage

product holds and facilitate root cause analysis and develop corrective and preventive actions. Partner with cross functional groups

(Manufacturing, Marketing, Legal, etc.) and external business partners to ensure communications and action plans are established. Ensure

timely and cost-effective resolutions are achieved.

Formula Reviewer and Ingredient/supplier Management: Review and approves new product formula, assures that the suppliers and

ingredients are approved by the HSY company standards.

Continuous Improvement: Facilitate process/procedure improvement sessions related to: incident management, serious product quality

issues, and overall quality system improvements.

Subject Matter Expert: Generalist with broad based knowledge in multiple areas including regulations, industry practices, Global Food

Safety Initiative, quality systems, data management, manufacturing processes, development of policies and procedures, and ability to

implement as required. Expected to provide leadership for specific programs, project management, training, and coaching of external

quality teams. Assures compliance to the HSY Standards.

Sales Primary Contact: Handles all the external client's quality and regulatory requirements, escalates potential issues, communicates new requirements to both Quality and Regulatory and executes changes in the Internal or external plants to comply with client expectations and HSY standards.

Scope of the Position:

• Scope of interaction: Managers, Directors, Manufacturing Plants, Corporate and External Suppliers and Customers.

• Coordination of activities: Managers, Directors, Corporate and External Contacts

• Scope of involvement: US based Hershey Salty owned facilities. Handles high visibility projects at assigned plants.

Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:

• Knowledge of federal and state food industry regulations including Food Safety Modernization Act

• Detailed knowledge of regulatory and quality system requirements - Hershey's Product Excellence Program, Food Safety (FSMA, HACCP), Good Manufacturing Process (GMP).

• Hires outside of the US must be fluent in English. Cultural business knowledge / acumen required.

• Travel: Approximately 30% US travel expected. Higher travel on focused projects.

• Ability to work flexible hours

• Superior communication skills in verbal and written form. Advanced presentation skills.

• Ability to effectively interact with all levels of employees (from Production to VP level)

• Ability to explain complex concepts to non-technical audiences

• Ability to make business decisions considering strategic company objectives

• Ability to represent Hershey and establish relationships with outside agencies (regulatory, co-mfg, suppliers, trade groups, etc). · Strong auditing / assessment skills · Problem solving/trouble shooting skills

• Understanding of production / manufacturing environment

• Advanced proficiency in computer programs / software such as Microsoft Word, Outlook, Excel, Power Point,Teams, SAP, Power BI · Advanced knowledge of sanitation, sanitary design of equipment and facilities, food microbiology

Minimum Education and Experience Requirements:

• Bachelor's Degree in Microbiology, Chemistry, Biochemistry, Food Science or related field.

• Master Degree Studies preferable.

• Must have 3-5 years as a Quality Manager preferable, overall, 8 years of experience applicable work experience in the food industry implementing quality and food safety programs. · HACCP, SQF and PCQI certification preferred.

• Experience in any of following products, manufacturing processes and environments is preferred: food, salty snacks, extrusion, baking, frying, drying

Nearest Major Market: Harrisburg

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