Staff Software Engineer, Admin Experience

Zendesk , CT

Posted 3 weeks ago

Job Description:

Our team, Icarus, is based in the San Francisco Bay Area, and we are looking for a diligent Staff Software Engineer to join our team.

As our team member, you'll help us build beautifully simple, highly impactful user experiences, which will help Zendesk reach its goal to grow the company's revenue to $2 billion and above. In order to achieve this goal the product leadership has defined having a unified Admin Experience - which is what our team is working on - as one of the key components.

We strive to challenge ourselves and others to think from a customer's point of view by asking "is this what is best for our customers?".

We like working collaboratively, we believe that we all have something to learn from each other, and that a diverse set of opinions help make us better and is something to strive for.

What you will get to do:

  • Work side-by-side on a close-knit, highly productive team.

  • Participate in and/or lead all phases of the software lifecycle including discovery, technical design, defining scope with Product Managers, prototyping, implementing, testing, rollout, and maintaining performance of critical features of Zendesk.

  • Deliver enterprise grade software and experience some of the challenges presented working at a global scale, working on both existing and new product features.

  • Champion code ownership, standard methodologies, high quality code with corresponding test coverage, to ensure reliability and stability are kept front-of-mind.

  • Sharing your knowledge of engineering with the rest of the team, our peers in our organization, and the company.

What you bring to the role:

  • 6+ years of experience designing, building, and shipping features to production in frontend technologies such as React (preferable), Ember (or similar).

  • 6+ years working with: JavaScript (including knowledge of upcoming features), HTML, DOM, CSS, CSS preprocessors / SASS, CDNs, browser cache expiry/cookie domains, asset versioning.

  • 4+ years using/understanding REST principles to help drive better, more usable API designs.

  • Adept at turning wireframes and mockups into HTML / CSS, with a solid understanding of Sketch / Figma or other design software.

  • Familiarity designing and working on projects at enterprise level scale.

  • Prior experience leading, mentoring, and supporting more junior engineers.

  • Git & Github experience, comfortable handling complex merges with frequent regularity.

What would be nice to have:

  • Exposure to and experience with server-side languages (Ruby / Scala / Go) would be an excellent addition!

  • Experience with GraphQL is a plus.

  • TypeScript experience is also outstanding!

  • Contributions to open source frontend libraries is also great to see.

About Zendesk - Champions of Customer Service

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.

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Staff Software Engineer, Admin Experience