Staff Site Reliability Engineer (Mountain View, CA)

We're SmartThings, one of the leading IoT ecosystems in the world, creating the most effortless way for anyone to create a smart home. As a wholly owned subsidiary of Samsung, our corporate offices are based in Minneapolis and the Bay Area.More than 270 million people worldwide use SmartThings to control and manage their connected life. SmartThings delivers simple, powerful experiences across Samsung's leading portfolio of phones, TVs, and appliances, and we offer the most versatile smart home experience as an open platform with a rich partner ecosystem. As a founding member of Matter, we are a leader in the industry to help make smart homes more secure, reliable and seamless to use.Like the smartphone revolution, smart home technology is transforming the way we interact with the world around us. With SmartThings products, we're reducing global emissions, improving service industries, and creating a safer, smarter planet. Come be a part of the transformation with us! Do the SmartThings!SmartThings Culture & Ways of WorkingSmartThings' dynamic culture continuously moves forward with agility and determination, providing an opportunity for impactful contributions across all roles. Our commitment to diversity, equity, inclusion and belonging is deeply ingrained in our core values, fostering a culture that values,celebrates, and honors the unique perspectives and experiences of every individual. Embracing inclusive practices, we strive to cultivate a work environment where everyone thrives. At SmartThings, we're creating immersive, interconnected experiences for both our customers and our team members. Our workplace mirrors this ethos, offering a versatile hybrid environment that nurtures personal connections and fosters collaborative efforts. It's a place where we can harness the power of teamwork and also delve into focused solo work from the comfort of home a couple of days a week. Joining our team means being based in the vibrant Bay area and working with us at our Mountain View office three days a week, adding your unique touch to our collective journey. About The TeamSmartThings is seeking a Staff Site Reliability Engineer to be the technical leader on a newly formed SRE team whose mission is to drive platform reliability and operations improvements across critical areas such as availability, latency, efficiency, capacity, change management, monitoring, and incident response. This is a unique and exciting opportunity that will fill in a critical platform need by providing technical leadership and expertise at a platform level to complement service team operations and practices while also helping to guide the SmartThings operational practices and culture through team-level engagements. We're SmartThings, one of the leading IoT ecosystems in the world, creating the most effortless way for anyone to create a smart home. As a wholly owned subsidiary of Samsung, our corporate offices are based in Minneapolis and the Bay Area.

More than 270 million people worldwide use SmartThings to control and manage their connected life. SmartThings delivers simple, powerful experiences across Samsung's leading portfolio of phones, TVs, and appliances, and we offer the most versatile smart home experience as an open platform with a rich partner ecosystem. As a founding member of Matter, we are a leader in the industry to help make smart homes more secure, reliable and seamless to use.

Like the smartphone revolution, smart home technology is transforming the way we interact with the world around us. With SmartThings products, we're reducing global emissions, improving service industries, and creating a safer, smarter planet. Come be a part of the transformation with us! Do the SmartThings!

SmartThings Culture & Ways of Working

SmartThings' dynamic culture continuously moves forward with agility and determination, providing an opportunity for impactful contributions across all roles. Our commitment to diversity, equity, inclusion and belonging is deeply ingrained in our core values, fostering a culture that values,celebrates, and honors the unique perspectives and experiences of every individual. Embracing inclusive practices, we strive to cultivate a work environment where everyone thrives.

At SmartThings, we're creating immersive, interconnected experiences for both our customers and our team members. Our workplace mirrors this ethos, offering a versatile hybrid environment that nurtures personal connections and fosters collaborative efforts. It's a place where we can harness the power of teamwork and also delve into focused solo work from the comfort of home a couple of days a week. Joining our team means being based in the vibrant Bay area and working with us at our Mountain View office three days a week, adding your unique touch to our collective journey.

About The Team

SmartThings is seeking a Staff Site Reliability Engineer to be the technical leader on a newly formed SRE team whose mission is to drive platform reliability and operations improvements across critical areas such as availability, latency, efficiency, capacity, change management, monitoring, and incident response. This is a unique and exciting opportunity that will fill in a critical platform need by providing technical leadership and expertise at a platform level to complement service team operations and practices while also helping to guide the SmartThings operational practices and culture through team-level engagements.

Key Responsibilities

• Reliability of the platform KPI (SLI, SLOs)

• Direct work using data (metrics)

• Continuous analysis and highlight areas of reliability deficiency

• Advocate, influence, and follow up on action items regarding reliability

• Monitoring and metrics

• Collaborate with global engineering stakeholders to establish a higher-level platform dashboard that will allow a shared centralized view of key platform metrics.

• Work closely with service teams to build and maintain an SLO framework

• Support critical hardware and software releases and product launches

• Create, monitor, and maintain platform monitors and assist in triage

• Actively participate and improve the SmartThings Incident Commander Group

• Active participant in on-call rotation for incidence

• Best practice development, adoption, and evaluation

• Review post-mortems and look for areas of optimization patterns we should focus on, and work to correct these by working with teams or building company-wide best practices.

• Facilitate a community of practice for operations and site reliability concepts to extend the capabilities of service teams through a culture of trust and team empowerment

• Mentor engineers on Site Reliability Engineering principles, practices, and tools

• Develop Platform Reliability Operational Health Guidance

Skills Knowledge and Expertise

Inclusive Hiring Practices

If your skills and experience are close to what we're looking for, we encourage you to apply. We know that abilities can be developed in many different ways, and some of the most educational paths have twists and turns. Diversity of thought creates the most creative teams, and we're passionate about adding new perspectives to the conversation at SmartThings. Even if you aren't certain you meet every requirement, we encourage you to apply!

What You Bring Day One (Required Qualifications)

• Bachelor's degree in Computer Science or Electrical/Computer Engineering or similar discipline

• 8+ years of software engineering experience

• 5+ years of operational experience in improving Service Reliability, Availability, and Performance.

• Advanced knowledge of distributed systems and network infrastructure protocols.

• Demonstrated ability to manage, troubleshoot, and resolve incidents in distributed environments.

• Experience solving problems.

• Expertise in analyzing and fixing large-scale distributed systems

• Experience with Observability tooling (e.g. Sumologic and Datadog)

• Experience with AWS cloud technologies

• Programming experience with an object-oriented programming language (eg. Java, Kotlin), and scripting languages (eg. Python).

• Proficiency in Linux Operating Systems

• Excellent communication skills, including the ability to build trust and influence others

What Could Set You Apart?

• Experience working across time zones, geographies, languages, and cultures.

• Experience working in the IoT Industry

• Experience leading change initiatives or coaching cloud operations

• A deep understanding of web technologies and site reliability engineering (SRE).

• Experience as a technical lead

• Experience working in a multi-cloud service provider environment

SmartThings Benefits

• We offer an attractive compensation package with comprehensive health benefits, including medical, dental, vision, and mental health; an HSA with employer contribution; life & disability insurance; FSAs for health and dependent care expenses; a competitive 401k with a 5% employer match, and more.

• All of our employees enjoy unlimited PTO, 12 paid holidays, and a generous parental leave policy (8 weeks fully paid parental leave and 8 more fully paid weeks for childbirth recovery leave).

• Eligible employees benefit from our education reimbursement program, and all employees enjoy access to learning resources through O'Reilly.

• Our commitment to diversity, equity, inclusion and belonging is embedded into our culture and our work, and everyone has frequent opportunities to join forums and groups and participate in ongoing projects.

Compensation for this role for a candidate based in Mountain View is expected to be between $169,015 and $253,523. Additionally, this role is eligible for a 20% annual target bonus potential, depending on company and individual performance.