Staff Services Officer V

The Staff Services Officer V in the Provider Finance Department performs advanced (senior-level) staff services work that involves planning, directing, and

overseeing several staff services functions such as aspects of human resources, purchasing, training, records management, property management, and other administrative support work. The position works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. The position reports to the Manager of Support and Services Operations. The position will be part of a critical team that engages extensively with HHSC staff and external stakeholders, including attendance and support at public meetings and hearings, phone, mail, and email correspondence, and assisting with general inquiries.

Essential Job Functions:

(25%) Oversees, plans, directs, and/or performs complex and critical staff services work in several staff services functions such as human resources, purchasing, training, and records and property management.

(10%) Oversees and/or develops programs and adjusts methods and procedures to comply with legislative or other changes, including procedures and processes related to records retention, public information, and other document management tasks.

(10%) Plans and coordinates public meetings, including rate hearings, rule hearings, meetings with external stakeholders, and meetings with Executive level staff.

(5%) Analyzes internal processes; recommends and implements procedural or policy changes to improve operations. Prepares and reviews and/or oversees the preparation and review of operational and special reports.

(15%) Screens, coordinates, and participates in employment interviews and recommend employment of applicants; and oversees and/or processes new hires, promotions, demotions, merit increases, disciplinary actions, transfers, and discharge of employees.

(10%) Processes purchase orders, coordinate and monitor expenditures, and oversee the maintenance of inventory.

(5%) Oversees facilities management functions such as ensuring appropriate work orders are submitted, completing facilities reports, and overseeing the monitoring of the entry and security systems.

(5%) Coordinate training, travel arrangements, and serve as leave coordinator.

(15%) Monitors and responds to various inquiries received in resource mailboxes and via telephone from external providers, including related to the use of certain systems such as the State of Texas Automated Information Reporting System, provider enrollments, rate hearings, or other matters. Routes complex inquiries to appropriate staff and tracks correspondence in accordance with department protocols.

Knowledge Skills Abilities:

Knowledge of agency programs, policies, and procedures; the methods, principles, and practices of the agency; fiscal and budgeting techniques and practices; information technology

needs; and office management and human resource administration.

Skill in coordinating activities, the use of a computer and applicable software, and critical thinking.

Ability to study and evaluate programs and propose recommendations, to interpret and apply

agency policies and procedures, to analyze and solve work problems, to make decisions affecting the operation of administrative services functions, to communicate effectively.

Registration or Licensure Requirements:

NA Initial Selection Criteria:

Experience in office management, business administration, information technology, human resource administration, or budget preparation work. Graduation from an accredited four-year

college or university with major coursework in human resources, public or business administration, or a related field is generally preferred. Experience and education may be substituted for one another.

Additional Information:

NA MOS Code:

NA

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form - Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS