Staff Services Consultant Partner Success Architect
Posted 8/28/2018 2:55:25 PM
Job Function: Services
Business Segment: Digital Services
Location(s): United States; Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming; remote/within continental US
The Partner Success Architect is responsible for mentoring, managing and supporting third-party system integrators as they sell and implement the ServiceMax solution for our mutual customer. You will support partners before and during projects with the objectives of improving the knowledge of individual partner consultants, improving the quality of the partners' overall implementation success and creating a relationship with our partners that will allow them to grow alongside ServiceMax.
In this role, you will:
Train and mentor partner project teams in:
deployment of the entire ServiceMax Solution Suite
proper use of ServiceMax 3iAdvantage Methodology and related tools providing
best practice guidance to customers including core field service processes
Support Expert Services engagements by actively supporting partner project teams, to develop and/or review:
Application solution design and documentation
Data mapping / migration strategies
Integration solution architecture / approach strategies
Facilitate or support a partner's management team:
as they on-board as new alliance members
on-going through various communication channels
Liaise with other functional groups within ServiceMax including (but not limited to) Professional Services, Alliances, Training and Education, Customer Support, Product Management and Engineering
Support partners during their sales cycles; including product demonstrations, estimation of effort and the development of statements of work (SOW) and change orders.
Bachelor's Degree or equivalent (defined as High School Diploma/GED and minimum 7 years relevant experience)
Minimum 5 years software implementation and/or Business Consulting experience
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Must be willing to travel 50%
Must be willing to work out of a home office located in the Continental of United States
Strong consulting experience implementing one or more Customer Relationship Management Solutions such as salesforce.com, SAP, or Siebel
The successful candidate must be able to build strong relationships with partners and be effective at communicating verbally and in writing.
He/she must have a passion for helping customers find creative ways to more effectively run their services businesses.
Salesforce.com implementation experience including Service Cloud, force.com, VisualForce and Apex solution design
Experience working in a pre-sales capacity or environment Salesforce Platform App Builder (previously Salesforce Developer) and Salesforce Service Cloud Consultant Certifications are strongly recommended, the former would ultimately be a condition of employment
Demonstrated leadership and influence skills with customers and peers
Excellent oral and written communication skills
Ability to work in a globally distributed team environment, liaising with on-site teams
Ability to manage multiple, competing priorities and projects
Results driven attitude in a fast-paced environment
Commitment to quality and customer satisfaction
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Locations: United States; Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming; remote/within continental US
GE will only employ those who are legally authorized to work in the United States for this opening.