Job Description and Duties

A Staff Services Analyst (SSA) in the Appeals & Quality Assurance Unit (AQAU) serves as a non-supervisory technical analyst. Under the general direction of the AQAU's Staff Services Manager I (SSM I), the incumbent efficiently handles and decides non-complex appeals, monitors the appeal inbox, processes the intakes of appeals and other incoming correspondence, and handles customer service complaints. The incumbent also assists or undertakes special projects of the Executive Programs Division.

If you're new to the state hiring process, be sure to consult on-line resources on the process. Overview of the State Hiring Process (ca.gov)

Please let us know how you heard about our position by taking this brief survey.

You will find additional information about the job in the Duty Statement.

Working Conditions

The demands described here are representative of those that must be met by the incumbent to successfully perform the essential functions of the job with or without a reasonable accommodation.

• Requires ability to effectively handle stress and work in a noisy and fast paced environment.

• Requires daily use of a personal computer and related software applications at a workstation.

• Requires ability to complete tasks that require repetitive hand movements in the performance of daily duties, with or without reasonable accommodations and modifications to facilitate such tasks.

• Requires prolonged use of a workstation for 6.5 to 7 hours per day.

• Requires punctual and regular attendance.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• STAFF SERVICES ANALYST

Additional Documents

• Job Application Package Checklist

• Duty Statement

Position Details

Job Code #:

JC-427663

Position #(s):

326-103-5157-001

Working Title:

Staff Services Analyst

Classification:

STAFF SERVICES ANALYST

$3,640.00 - $5,916.00

of Positions:

1

Work Location:

United States

Telework:

Hybrid

Job Type:

Permanent, Full Time

Work Shift:

8:00 am to 5:00 pm

Work Week:

Monday to Friday

Department Information

The Civil Rights Department (CRD or Department) is the civil rights enforcement agency for the State of California. CRD's mission is to protect all people in California from employment, housing and public accommodation discrimination, human trafficking, and hate violence.

The CRD is the largest state civil rights enforcement agency in the country. It enforces the California Fair Employment and Housing Act (FEHA), Unruh Civil Rights Act, Disabled Persons Act, Ralph Civil Rights Act, and the California Trafficking Victims Protection Act. The Department has jurisdiction over both private and public entities operating within the State of California, including corporate entities, private sector companies that contract with the State of California, and all State departments and local governments.

The CRD receives, investigates, conciliates, and initiates individual and systemic discrimination complaints in its five offices throughout California. CRD litigates individual, class, group and systemic cases in all California jurisdictions, including state and federal courts. It leads education and outreach efforts to stakeholders and the public, and has an active regulatory and legislative program.

Telework Opportunity

As operationally allowed, telework is available for employees who can perform their essential functions remotely.

Candidates who reside outside of the State of California may be admitted to the job interview. However, upon job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

Travel expenses from your home to your assigned headquarters location are considered a normal commute and are not reimbursable.

This position may be filled in one of our offices below.

• 2218 Kausen Drive, Suite 100, Elk Grove, CA 95758
• 320 West 4th Street, 10th Floor, Los Angeles, CA 90013
• 1325 Spruce Street, Suite 320 Riverside, CA 92507

Department Website: https://calcivilrights.ca.gov/

Special Requirements

To find out additional information on how to apply for a state job, please follow the link below. For example, you can locate job-specific positions or veteran preference information. If you have questions about filling out the application, please get in touch with the Human Resource Analyst. If you have questions about the position, please get in touch with the hiring manager. We review your job application to determine if you meet the minimum qualifications. Please ensure to provide detailed information in your application.

CalCareers https://www.calcareers.ca.gov/CalHRPublic/Landing/NewToStateservice.aspx

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/9/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

California Civil Rights Department

Attn: Cristina Granado

2218 Kausen Drive

Suite 100

Elk Grove, CA 95758

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

California Civil Rights Department

Cristina Granado

2218 Kausen Drive

Suite 100

Elk Grove, CA 95758

09:00 AM - 04:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

• Resume is required and must be included.

• Statement of Qualifications -

A Statement of Qualifications (SOQ) is required and must be submitted with your application. Do not submit a cover letter.

The SOQ serves as documentation of each candidate's skills, relevant experience, and ability to present information clearly and concisely in writing. Please answer each question below separately. See Statement of Qualifications section below.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience in or knowledge of the California Fair Employment and Housing Act (FEHA).

• Experience in or knowledge of CRD complaint process, investigative techniques, and/or settlement of complaints.

• Experience working as a project leader or coordinating efforts of representatives on projects.

• Exceptional communication skills, both verbal and in writing.

• Ability to communicate effectively and establish and maintain cooperative working relationships with co-workers and members of the public and display excellent customer service skills.

• Ability to operate a computer and knowledge of Excel, Word, and Adobe software programs.

• Ability to interpret and apply laws and regulations to specific situations.

• Ability to follow oral and written instructions and established procedures.

• Ability to gather and analyze facts and evidence, reason logically, draw valid conclusions, and make appropriate recommendations and participate effectively in investigations and interviews.

• Ability to prepare written documents and accurate detailed reports clearly and concisely.

• Ability to exercise tact, discretion, and good judgment.

• Ability to prioritize multiple assignments with competing deadlines.

• Ability to speak a second language (bilingual) or American Sign Language.

Benefits

There are many benefits to joining our team! We offer competitive pay, advancement opportunities, upward mobility, work-life-balance, and for many positions, flexible hours and remote work options. The State of California offers a competitive and comprehensive benefits package, subject to eligibility, such as:

• Pension through CALPERS

• Medical Benefits, including health, dental, and vision insurance

• Medical benefits into retirement

• Deferred Compensation options: 401k and 457b

• Leave benefit options (Vacation/Sick or Annual Leave)

• Paid Holidays

• Life Insurance

• ScholarShare (College Saving Account)

• School Loan forgiveness under the federal Public Service Loan Forgiveness Program

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: https://calcivilrights.ca.gov/

Human Resources Contact:

Cristina Granado

(916) 957-0340

cristina.granado@calcivilrights.ca.gov

Hiring Unit Contact:

Brenda Valle-Balderrama

(213) 723-6024

brenda.valle-balderrama@calcivilrights.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

EEO OFFICER

(213) 723-6024

brenda.valle-balderrama@calcivilrights.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications

Statement of Qualifications (SOQ)

SSA

Special Requirements: A Statement of Qualifications (SOQ) is required and must be submitted with your application. The SOQ is a narrative discussion of how the candidate's education, training, experience, and skills meet the desirable qualifications and demonstrate the candidate's ability to perform the job duties listed in this bulletin. The SOQ serves as a documentation of each candidate's ability to present information clearly and concisely in writing.

Your SOQ should be no longer than two (2) pages in length, single spaced, 12-point Arial font. Each individual response must be numbered and include the full text of the question prior to each response.

• Describe jobs or experiences, both recent and past, in which you have gathered and analyzed facts and evidence, reasoned logically, drawn conclusions, and made recommendations.

• Based on your review of the duty statement, describe what in your background and experience will be helpful in accomplishing the responsibilities of this position.

Application packets received without the SOQ may not be considered.

Additional Application Instructions

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with "see resume" in place of duties performed or applications received without the following information for each job entry will be considered incomplete and will not be accepted:

• "To" and "From" dates (month/day/year)

• Hours worked per week

• Private sector job titles

• Supervisor name and phone number

• Job duties performed

• State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles).

Transcripts

If you are meeting minimum qualifications with education, you must include your unofficial transcript for verification. If selected, you will be required to provide official transcripts at the time of hire. Foreign transcripts must include official verification of U.S equivalency prior to appointment by an organization found here.

Personal Identifying Information

Please do not include your Social Security Number, date of birth, veteran status, personal photos, LEAP information, or any other personally identifying information on any documents in your application package.

We review your application to determine if you meet the minimum qualifications. Please ensure to provide detailed information on your application.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.