Job Description and Duties

The California Student Aid Commission (CSAC) is searching for a Staff Services Analyst (SSA). In this role, you will provide direct program and technical support to students and parents that participate in CSAC's administered financial aid programs.

You will find additional information about the job in the Duty Statement.

Working Conditions

The employee's work is to be performed within an office environment and is equipped with standard or ergonomic office equipment, as needed. Attend meetings in designated conference rooms and be willing to travel to off-site locations.

This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on the CSAC's current telework policy. While the CSAC supports telework, in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksite with minimal notification if an urgent need arises, as determined by the Department. The selected candidate may be required to conduct business travel on behalf of the Department or commute to the headquartered location. Business travel reimbursements considers and employee's designated Headquarters Location, primary residence, and may be subject to California Department of Human Resources regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• STAFF SERVICES ANALYST

Additional Documents

• Job Application Package Checklist

• Duty Statement

Position Details

Job Code #:

JC-430381

Position #(s):

270-704-5157-XXX

Working Title:

Staff Services Analyst

Classification:

STAFF SERVICES ANALYST

$3,640.00 - $4,561.00 A

$3,941.00 - $4,933.00 B

$4,726.00 - $5,916.00 C

of Positions:

1

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

The California Student Aid Commission (CSAC), is the principal state agency responsible for administering financial aid programs for students attending public and private universities, colleges, and vocational schools in California. Our mission is to promote education equity by making postsecondary education affordable for all Californians. By joining us, you become part of a passionate and driven organization dedicated to its mission where all areas across the organization are aligned with the common goal of developing technical and analytical skills and leadership abilities, through promoting teamwork and cross-functional teams.

The Program Administration and Services Division (PASD) exists to support CSAC's stakeholders through customer service and operations. It is responsible for the management, training, administration, and processing of the Commission's financial aid programs including the Cal Grant, California Dream Act, Middle-Class Scholarship, Chafee Grant for Foster Youth, Golden State Teach Grant, and other specialized programs.

Department Website: https://www.csac.ca.gov/

Special Requirements

Candidates are required to submit a Statement of Qualifications (SOQ). The SOQ is a narrative discussion of how the candidates' education, training, experience, and/or skills qualify them for the position. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing.

Instructions: The SOQ must be typed in 12-point Arial font, single spaced with one-inch margins, and must be a minimum of one (1) page in length, not to exceed two (2) pages in length, and clearly titled "Statement of Qualifications". Responses must answer and be numbered in the same order as the following:

• Provide a description of your personal and professional experience as it relates to the duty statement and qualifications for this position.

• Describe your experience in organizing, prioritizing, and managing workloads. What work habits, tools, or methods have you found most effective and efficient while managing large amounts of work and competing priorities or deadlines?

• This position requires impeccable attention to detail. Describe your understanding of why attention to detail is important in the workplace.

A resume is not considered an SOQ. Applications received without an SOQ, following the instructions provided, will be rejected.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/13/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

CA Student Aid Commission

Attn: Personnel Services - Recruitment

P.O. Box 3210

Rancho Cordova, CA 95741-3210

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

CA Student Aid Commission

Recruitment, Personnel Services

11120 International Drive, Suite 100

Rancho Cordova, CA 95670

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

• Resume is optional. It may be included, but is not required.

• Statement of Qualifications -

Candidates are required to submit a Statement of Qualifications (SOQ). Please see the Special Requirements section for instructions.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Strong analytical skills.

• At ease with financial figures and detailed documentation.

• Proficient in Microsoft Office software packages.

• Strong interpersonal and organizational skills.

• Able to handle multiple tasks and changing priorities.

• Perform well under pressure on time-sensitive and high priority projects.

• Prior customer service experience.

• Excellent verbal and written communication skills.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: https://www.csac.ca.gov/

Human Resources Contact:

Erica Elias

(916) 464-8121

eelias@csac.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Libby Avalos

(916) 464-7998

EEO@csac.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Instructions

A completed application package must include the following:

• On the Examination/Employment Application (STD. 678) enter the Position Number, Position Title, and Job Control Number in the "Examination(s) or Job Title(s) For Which You Are Applying" section.

• "To" and "From" dates (Month/Day/Year) and total hours worked per week for all employment history listed on the STD. 678.

• Name, address, and phone numbers of current and former employers and supervisors.

• "To" and "From" dates (Month/Day/Year) on the resume (if applicable).

• State employees must list the specific departments for which they worked and indicate the specific civil service classification held (not working titles).

• All required documents listed in the "Required Application Documents" section.

• If you are meeting minimum qualifications with education, you must include a copy of your official/informal transcripts for verification. These transcripts must include your name and the name of the school. Official transcripts may be required upon appointment.

• If you have a degree from outside of the United States, you must also submit an evaluation of this degree to determine its US equivalency. If you need an evaluation, you can visit this website https://www.naces.org/ to find organizations that provide these services.

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification must be included in your completed Application Package to demonstrate how you meet the Minimum Qualifications for the position.

Failure to provide the information listed above may disqualify you from consideration for this recruitment.

Resumes, Cover Letters, etc. DO NOT replace the required, completed Examination/Employment Application (STD. 678).

Personally Identifiable Information:

Please do not include your Social Security Number, date of birth, veteran status, personal photos, LEAP information, or any other personally identifying information on any of your documents in your application package.

Diversity, Equity, and Inclusion at CSAC

Diversity Statement: Here at the CSAC, we want all of our employees to feel respected, valued, appreciated, and equipped to thrive. CSAC encourages employees to work together to fuel the creativity and innovation process necessary to serve our customers well. This commitment fosters and inclusive work environment where all backgrounds, cultures, and personal experiences are honored as we join in common cause to make college affordable for all California students.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.