Staff Scheduler

Behavior Health Network Springfield , MA 01105

Posted 3 days ago

Are you an exceptionally organized, self-motivated, and passionate person? Then come join our team as a Staff Scheduler in the One Care program at Behavioral Health Network!

Staff Schedulers produce timely, courteous and effective telephonic outreach to members served in the care management program who are to be scheduled for timely initial and annual comprehensive health assessments in accordance with established turnaround times. Staff schedulers work collaboratively with the care management teams and Nurses to maintain program performance and accuracy expectations.

Behavioral Health Network is a growing non-profit community behavioral health agency that has been providing services to children, adults, families and communities in Western Massachusetts since 1938. BHN provides comprehensive, outcome-driven behavioral health care. We are dedicated to offering high quality, affordable and culturally appropriate care to people of all ages and income levels in our constituent communities.

Staff Schedulers at Behavioral Health Network have the following qualities:

  • Excellent customer service, telephonic, interpersonal, communication and problem-solving skills.

  • Excellent organizational skills.

  • Consistent attention to detail in completion of tasks and meeting deadlines.

  • Working knowledge of program contract requirements (required).

  • Proficient use of computers including EMR systems, Microsoft Office suite, Excel, Word, Outlook.

  • Excellent time management skills.

  • Ability to work collaboratively with other staff and teams.

  • Minimum of 2 years of experience working in customer service (preferred).

  • Minimum of 2 years of experience working in healthcare/insurance (preferred).

  • Previous care management experience (preferred).

  • High School Diploma or equivalent (required).

NOTICE

In accordance with the BHN Mandatory COVID vaccine policy - all staff, interns, temps, residents and contractors are required to be fully vaccinated no later than day one of employment. Medical or religious exemptions will be offered and must be approved prior to starting work.

The same guidelines noted above apply during flu season (defined as December 1st - through end of flu season as announced by the CDC) for BHN's Mandatory Influenza Vaccine policy.

Additionally, BHN is a Tobacco Free workplace. All Staff, interns, temps, residents and contractors agree not to smell of or use Tobacco or ENDS products while on paid work time or within sight of any BHN facility.

If you are interested in this opportunity, please visit our website at www.bhnworks.org and click on "Browse All Jobs" to apply!

BHN maintains its commitment to social justice and diversity and strongly encourages diverse candidates to apply.

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