Staff Program Manager, Field Service

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary Rivian Service is seeking a Staff Program Manager to lead and support key initiatives within Field Service Operations, with a focus on overseeing digital deployment efforts, including testing, training, and communication to ensure seamless implementation. This role requires a highly organized, self-starter who has a thorough understanding of digital platforms and a proven track record for managing complex digital projects in an iterative and fast-paced environment.  The ideal candidate will possess a robust technical background, exceptional attention to detail, a strong focus on process optimization, excellent written and verbal communication skills, and a customer-centric approach to effectively address customer needs.

Responsibilities Lead cross-functional programs from strategy to execution, leveraging program management, data analytics and presentation skills to ensure cross-functional internal alignment and readiness. Ability to navigate ambiguity and manage multiple stakeholders to introduce new processes and deliver actionable insights.

Develop strong, cross-functional working relationships across the service teams and the other partner Rivian functional teams to improve processes and deliver actionable insights.

Partner and collaborate with a variety of Rivian team members, including executives, to develop processes, strong analytical and reporting tools, and recognize and raise risks and issues. Monitor Field performance to established metrics, KPIs, or SLAs using holistic data-modeling and program tracking tools to initiate, control, execute, and close on any actions to deliver on key results Implement new processes, programs, and/or tools necessary to improve Field Service performance in meeting these metrics.

Identify and drive opportunities for improvements, and lead initiatives for continuous improvement of processes, standards, systems tools and workflows Organize and present ideas in a convincing and compelling manner to internal executive leadership teams Develop, plan, and conduct training and communication of new processes, tools, resources, and more to the Field Service team, peers, and/or other relevant audiences Support development and execution of monthly and weekly business updates, program status updates, executive level reporting, and overall communication on service performance.

Persuade and influence others with effective verbal and written communication. Understands the value of process-centric approach to business analysis and capability development.

Lead operational and business process re-engineering efforts Understand business strategy development techniques.

Assist and support other aspects of the Service Organization as needed Builds and contributes to a Rivian culture that is inclusive and maintain high levels of team morale Collaborate with partner teams to manage testing, training, and communication ahead of digital tool and program launches, ensuring a seamless rollout and successful adoption. Develop and implement strategies to measure and track the effectiveness of digital tools and programs following their launch.

Gather internal and external user feedback and collaborate with digital partners to drive continuous improvements.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Qualifications 6+ years of experience in a related professional and dynamic environment 4-year college/university degree or similar/equivalent work experience Program management, engineering, business analytics, data visualization, consulting or similar strategy-to-execution experience preferred Proven experience in successfully defining, launching, driving, monitoring, and closing multiple complex programs/initiatives across a variety of business areas and/or functions Experience managing multiple, complex programs simultaneously, working closely and influencing cross-functional teams and stakeholders Demonstrated success in advanced data storytelling, through data modeling/analysis to drive consensus and business decisions Experience using program/project management techniques and tools to drive large groups of cross-functional stakeholders to achieve strategic goals or objectives Proficient in Microsoft 365, especially Excel, PowerPoint, Word, Outlook, SharePoint, Power BI Proficiency in a variety of program/project management, data analysis, and/or other productivity tools, as required; this may include Tableau, SQL, SmartSheet, Jira, Confluence, and/or multi-media software Strong communication and interpersonal skills, with a readiness to be customer-facing if necessary Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Must be available for a regular schedule of a minimum 40 hours a week, including evenings, weekends, and holidays, according to business need Ability to travel, including internationally, as needed (up to 75%) Pay Disclosure Salary Range/Hourly Rate for California Based Applicants: $125,000- $156,200 annually (actual compensation will be determined based on experience, location, and other factors permitted by law). Salary Range/Hourly Rate for Bay Area, California Based Applicants: $135,800- $169,800 annually (actual compensation will be determined based on experience, location, and other factors permitted by law). Salary Range/Hourly Rate for New York Based Applicants:$ 135,800- $169,800 annually (actual compensation will be determined based on experience, location, and other factors permitted by law). Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information.

Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.

6+ years of experience in a related professional and dynamic environment 4-year college/university degree or similar/equivalent work experience Program management, engineering, business analytics, data visualization, consulting or similar strategy-to-execution experience preferred Proven experience in successfully defining, launching, driving, monitoring, and closing multiple complex programs/initiatives across a variety of business areas and/or functions Experience managing multiple, complex programs simultaneously, working closely and influencing cross-functional teams and stakeholders Demonstrated success in advanced data storytelling, through data modeling/analysis to drive consensus and business decisions Experience using program/project management techniques and tools to drive large groups of cross-functional stakeholders to achieve strategic goals or objectives Proficient in Microsoft 365, especially Excel, PowerPoint, Word, Outlook, SharePoint, Power BI Proficiency in a variety of program/project management, data analysis, and/or other productivity tools, as required; this may include Tableau, SQL, SmartSheet, Jira, Confluence, and/or multi-media software Strong communication and interpersonal skills, with a readiness to be customer-facing if necessary Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Must be available for a regular schedule of a minimum 40 hours a week, including evenings, weekends, and holidays, according to business need Ability to travel, including internationally, as needed (up to 75%)

Lead cross-functional programs from strategy to execution, leveraging program management, data analytics and presentation skills to ensure cross-functional internal alignment and readiness. Ability to navigate ambiguity and manage multiple stakeholders to introduce new processes and deliver actionable insights.

Develop strong, cross-functional working relationships across the service teams and the other partner Rivian functional teams to improve processes and deliver actionable insights.

Partner and collaborate with a variety of Rivian team members, including executives, to develop processes, strong analytical and reporting tools, and recognize and raise risks and issues. Monitor Field performance to established metrics, KPIs, or SLAs using holistic data-modeling and program tracking tools to initiate, control, execute, and close on any actions to deliver on key results Implement new processes, programs, and/or tools necessary to improve Field Service performance in meeting these metrics.

Identify and drive opportunities for improvements, and lead initiatives for continuous improvement of processes, standards, systems tools and workflows Organize and present ideas in a convincing and compelling manner to internal executive leadership teams Develop, plan, and conduct training and communication of new processes, tools, resources, and more to the Field Service team, peers, and/or other relevant audiences Support development and execution of monthly and weekly business updates, program status updates, executive level reporting, and overall communication on service performance.

Persuade and influence others with effective verbal and written communication. Understands the value of process-centric approach to business analysis and capability development.

Lead operational and business process re-engineering efforts Understand business strategy development techniques.

Assist and support other aspects of the Service Organization as needed Builds and contributes to a Rivian culture that is inclusive and maintain high levels of team morale Collaborate with partner teams to manage testing, training, and communication ahead of digital tool and program launches, ensuring a seamless rollout and successful adoption. Develop and implement strategies to measure and track the effectiveness of digital tools and programs following their launch.

Gather internal and external user feedback and collaborate with digital partners to drive continuous improvements.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.