Staff, Product Manager - Marketplace Returns Experience

Position Summary...

What you'll do...

As a Staff PM on the Marketplace Returns and Refunds team, you will deliver exceptional customer facing experiences that build trust with sellers and help them grow on our platform while delivering an accurate and seamless returns experience. In this role you will solve complex problems, develop strategies, work with stakeholders, and execute those plans to build sustained value for our business and our customers.

ABOUT THE TEAM

Walmart Marketplace contains a vibrant global community of sellers who expect Walmart to be a trusted advisor in helping them start and scale their businesses. The marketplace Returns experience team builds products to make Walmart Marketplace the most preferred place for sellers while allowing customers to have a seamless returns experience. You will be responsible undertaking various initiatives that improve seller and customer experiences. You will develop new features and enhance existing capabilities that improve both seller and customer journey with Walmart ecommerce platform. You will be point for executive escalations and provide quick analysis and short as well as long term fixes. You will build innovative technical products to solve some of the complex problems using cutting edge technology. You will work across different teams with Walmart as well as evaluate partnerships with external vendors.

Qualifications

• 3 years building strategy and launching user experience in reverse logistics.

• Strong understanding of forward or reverse fulfilment process and preferably in return shipping and refund processing

• Experience in building 0-1 capabilities that improve seller and customer experience with demonstrated financial impact

• Ability to make tough decisions informed by both data and judgment.

• Ability to perform rigorous data mining to uncover meaningful insights to conceptualize features and/or products

• Experience in making build vs buy decisions for large scale product development

• Comfortable with ambiguity and can navigate large stakeholder groups.

• Customer obsession with a laser focus on the why over the what and how.

• Strong, confident, and succinct communication.

You'll sweep us off our feet with

• 3 experience in reverse logistics in a 2-sided business.

• Experience building 0-1 products.

• Working cross functionally and influencing stakeholders to align with your point of view

• Advocate strongly on behalf of your end customer

• Ability to articulate a clear thought process via artifacts such as powerpoint and word documents

• Experience of working in matrix organization with multiple stakeholders.

You'll make an impact by …

• Working closely with key partners across the organization in Business, Engineering, UX, Data analytics, Operations, Supply Chain, Finance and other product teams to develop and own a strategy that supports user needs, is clearly articulated, easily understood, and delivers meaningful value to our sellers and Marketplace business.

• Develop an actionable roadmap that empowers your team to realize the product strategy and execute that strategy with clearly articulated and well measured goals.

• Implementing return automation solutions while working with third-party return management platforms.

• Develop and own accountability for the performance of key metrics that help us understand the value of the platform to our sellers.

• Create and maintain strong working relationships with your key stakeholders, identifying the right opportunities for collaboration and communication on an ongoing basis.

• Identify new opportunities for us to explore based on customer & seller needs throughout their lifecycle to help sellers unlock value and ultimately be successful.

• Partnering with Software and Data Engineering leadership to foster a strong cross-functional working relationship.

• Moving fast within our agile and iterative team environment.

• Leading & empowering your team to foster a product excellence culture for strong product thinking and execution. Build upon existing or create stronger processes, planning and documentation tools.

About Walmart Ecommerce

We are Walmart eCommerce - the team shaping the future of online shopping by defining the global online marketplace that influences millions of shoppers daily. We bring a passion and expertise that is unmatched, and our efforts have an epic impact on the world around us, both inside and outside of work. With colleagues across the nation, we strive to create a sense of belonging and embrace diversity in all forms, with no shortage of guidance and support for you as you grow and develop your career here. Discover the impact you can make at careers.walmart.com.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

Bellevue, Washington US-11075:The annual salary range for this position is $132,000.00-$264,000.00

Sunnyvale, California US-08479:The annual salary range for this position is $143,000.00-$286,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

• Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, engineering, or related area and 7 years' experience in product management. Option 2: 9 years' experience in product management or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Computer Science, Engineering, Business Administration, or related area and 6 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

10500 Ne 8Th St, Bellevue, WA 98004, United States of America