Excellent Care to Patients and Families The Best Staff In the Safest Environment
Brigham and Women's Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.
Nursing at Brigham and Women's Hospital is known for their excellent clinical practice and for keeping patients and their families at the center of all they do. We understand that great care is shaped by relationships with patients and their families. That's why we're committed to knowing our patients on a deeper level - not just as patients, but as individuals - to ensure that they, and their families, feel known and cared for.
At BWH, we proudly work together with a spirit of inquiry and a deep commitment to providing the highest quality, evidence-informed and theory-guided care in an inclusive environment. We work each day to achieve our vision - to provide excellent care to patients and families, with the best staff, in the safest environment.
Just as we have been able to reinvent health care, we have also transformed health care careers. Whether measured in terms of lives saved, awards earned, or the personal satisfaction of stretching your talents - a career with BWH is unlike any other in the health care field. Here you'll find a workplace where collaboration and teamwork are the norm, not the exception - physicians, nurses, technicians, staff and management form a close-knit bond, based on mutual respect and devotion to our patients. If you want an enormously fulfilling career, there's no better place to be.
The Staff Nurse will be responsible for:
Providing nursing support and care to patients in the Neurology Multiple Sclerosis Center.
Leading education of patients and families regarding medications, side effects, and diagnoses in person, telephonically, and virtually as appropriate for the ambulatory setting.
Completing proactive follow-up with patients and families as needed.
Providing telephone and/or Patient Gateway triage for patients and collaboration with the clinical care team for routing message management for incoming patient calls.
Proficient use of the electronic medical record, documenting in a manner that is clear, complete, concise, and in SBAR (Situation, Background, Assessment, and Recommendation) format when appropriate to remain compliant with nursing standards.
Gathering patient data and follow up on requests/review consults with MD/NP to develop care plan.
Seeking to maximize communication efficiency with MD, LIP, and supporting team members such as medical assistants and administrative staff for optimal patient-centered care delivery.
Performing nurse only visits and medication monitoring after administration as indicated.
Preparing, performing, and documenting the coordination of clinical care including, but not limited to, assisting patients with insurance and disability paper work, follow-up on labs and test results, obtaining durable medical equipment, and arranging home infusions, physical therapy, occupational therapy, and other services as needed and requested.
Developing an ongoing maintenance of both practice and program-specific patient education materials.
Performing all other duties as required or assigned within the scope of the position.
Working collaboratively to provide excellent care to patients and families in the safest environment.
To qualify you must have:
Graduate of an approved school of nursing with current registration in Massachusetts. Bachelor of Science Degree in Nursing is required for newly licensed nurses and external candidates.
Neurosciences nursing experience required.
Extensive experience with telephone triage and telephone-based clinical assessment techniques strongly preferred. This is the safe, effective, and appropriate disposition of health-related problems and includes: assessing severity of symptoms, communicating urgent patient needs to the LIP, referral to appropriate setting or level of care, documenting interventions and an individualized plan of care using an EMR, education of patients and families on their disease process and interventions to promote health and well-being, preliminary interpretation of data, providing home health advice and follow-up, ability to make triage decisions quickly and calmly in emergency situations, and assuring continuity of care.
Ambulatory non-RN experience in a medical specialty clinic / practice setting considered.
Case Management experience preferred.
Experience with team-based care preferred.
Membership in professional organizations is recommended and nursing certification in Ambulatory Care or an Ambulatory Specialty area is preferred.
Able to work weekend rotation per the MNA contract.
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