BRIGHAM AND WOMEN'S HOSPITAL
Department of Psychiatry
Triage RN Addendum
GENERAL SUMMARY/ OVERVIEW STATEMENT
The Registered Nurse (RN) is an integral member of the care delivery team and is responsible to support the clinical and administrative needs of psychiatry patients, thus ensuring the highest quality of patient care across the care continuum. Founded on relationship-based care principles, the model promises to transform practice and the care delivery for psychiatry patients who are undergoing a variety of treatments for the full spectrum of psychological and psychiatric disorders, ranging from neuro-psychiatry to major depression. In this model, the patient is at the center of the team, and the nurse works collaboratively to manage and coordinate care, triage urgent clinical needs, provide patient education, offer telephonic support, participate in prescription management and other administrative duties.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
Creates an authentic healing environment that supports the well-being of psychological and psychiatric patients and families. Supports the Department's Call Center in performing clinical triage to support the urgent needs of patients.
Ensures a seamless patient flow and positive patient experience across the care continuum in coordination of the individual practices throughout the Department and its satellite locations. Works directly with the faculty, clinical, and administrative teams to resolve patient issues and concerns.
Prepares, performs, and documents the coordination of clinical care including: assisting the patient with insurance and disability paper work, PT1 forms, assisting with prescription refills, and other services to support the Faculty.
Works in collaboration with social workers and billing team to obtain prior authorizations for prescriptions. Participates in the medication reconciliation process including medication review.
Provides back up support for faculty in regard to Prescription Management such as medication refill requests as needed.
Patient education as needed and requested. Develop and ongoing maintenance of patient education materials in coordination with the Administration Team for the Department.
Follow up telephone calls as requested by faculty.
Engages in trans-personal teaching and learning within context of a caring relationship; "coaching" patients towards health/wellness, disseminating information on condition, discharge medications, and follow-up care, which may include leading or participating in educational groups and hosting health-based educational series.
Communicates with attending physicians and other team members as appropriate.
Assists the attending physicians in any potential collection and analysis of validated quality and outcome measure data. May interact with the Director and Associate Director of Process Improvement from time to time on projects that impact overall departmental goals and initiatives.
Attends internal and external educational meetings and reads appropriate professional journals in order to maintain and enhance skills and competence.
May also participate in related research projects after completion of the required training. Operations Support/Administrative.
Remains proficient with BWH computer systems as needed to independently perform daily tasks such as order entry, EMAR, lab tests
and results, incident reporting, etc.
Consistently provides high quality and timely documentation including admission notes, progress notes, telephone encounters, discharge summaries
Participates in departmental education and training to medical assistants, call center, and externs regarding the needs of the Department
(i.e. appropriate triage workflow). Other duties as assigned by the supervising physician or leadership team.
Demonstrates true enthusiasm to provide nursing care for patients and families.
Experience working in a large complex health care organization.
Previous Psychiatric ambulatory experience with a demonstrated ability to educate patients and families around current treatments and medications required.
3 years' recent Psychiatric experience with a working knowledge of both ambulatory care needs as well as the inpatient discharge process preferred.
Proven ability to achieve programmatic goals and outcomes demonstrating impeccable organizational and leadership skills. Ability to work with a variety of information systems and databases: MS Word, PowerPoint, Excel, Access and others.
Demonstrated ability to work collaboratively with clinical and administrative staff for strong intra - and interdisciplinary partnerships
Given the importance of this role to the overall success of Psychiatric programs and patient care initiatives, candidate must have the ability to function at the highest level professionally and clinically and further possess excellent interpersonal skills.