Staff Infrastructure And Observability Engineer (Mountain View, CA)

We're SmartThings, one of the leading IoT ecosystems in the world, creating the most effortless way for anyone to create a smart home. As a wholly owned subsidiary of Samsung, our corporate offices are based in Minneapolis and the Bay Area.More than 270 million people worldwide use SmartThings to control and manage their connected life. SmartThings delivers simple, powerful experiences across Samsung's leading portfolio of phones, TVs, and appliances, and we offer the most versatile smart home experience as an open platform with a rich partner ecosystem. As a founding member of Matter, we are a leader in the industry to help make smart homes more secure, reliable and seamless to use.Like the smartphone revolution, smart home technology is transforming the way we interact with the world around us. With SmartThings products, we're reducing global emissions, improving service industries, and creating a safer, smarter planet. Come be a part of the transformation with us! Do the SmartThings!SmartThings Culture & Ways of WorkingSmartThings' dynamic culture continuously moves forward with agility and determination, providing an opportunity for impactful contributions across all roles. Our commitment to diversity, equity, inclusion and belonging is deeply ingrained in our core values, fostering a culture that values,celebrates, and honors the unique perspectives and experiences of every individual. Embracing inclusive practices, we strive to cultivate a work environment where everyone thrives. At SmartThings, we're creating immersive, interconnected experiences for both our customers and our team members. Our workplace mirrors this ethos, offering a versatile hybrid environment that nurtures personal connections and fosters collaborative efforts. It's a place where we can harness the power of teamwork and also delve into focused solo work from the comfort of home a couple of days a week. Joining our team means being based in the Mountain View, CA area and working with us at our Mountain View office three days a week, adding your unique touch to our collective journey. About The RoleWe're looking for a Staff Software Engineer who enjoys being a thought leader in the Cloud Infrastructure and Observability space. Our team is responsible for designing and maintaining networking infrastructure, observability tooling, and internal developer tooling that enable the Finops and documentation functions within the SmartThings Cloud Platform. We're SmartThings, one of the leading IoT ecosystems in the world, creating the most effortless way for anyone to create a smart home. As a wholly owned subsidiary of Samsung, our corporate offices are based in Minneapolis and the Bay Area.

More than 270 million people worldwide use SmartThings to control and manage their connected life. SmartThings delivers simple, powerful experiences across Samsung's leading portfolio of phones, TVs, and appliances, and we offer the most versatile smart home experience as an open platform with a rich partner ecosystem. As a founding member of Matter, we are a leader in the industry to help make smart homes more secure, reliable and seamless to use.

Like the smartphone revolution, smart home technology is transforming the way we interact with the world around us. With SmartThings products, we're reducing global emissions, improving service industries, and creating a safer, smarter planet. Come be a part of the transformation with us! Do the SmartThings!

SmartThings Culture & Ways of Working

SmartThings' dynamic culture continuously moves forward with agility and determination, providing an opportunity for impactful contributions across all roles. Our commitment to diversity, equity, inclusion and belonging is deeply ingrained in our core values, fostering a culture that values,celebrates, and honors the unique perspectives and experiences of every individual. Embracing inclusive practices, we strive to cultivate a work environment where everyone thrives.

At SmartThings, we're creating immersive, interconnected experiences for both our customers and our team members. Our workplace mirrors this ethos, offering a versatile hybrid environment that nurtures personal connections and fosters collaborative efforts. It's a place where we can harness the power of teamwork and also delve into focused solo work from the comfort of home a couple of days a week. Joining our team means being based in the Mountain View, CA area and working with us at our Mountain View office three days a week, adding your unique touch to our collective journey.

About The Role

We're looking for a Staff Software Engineer who enjoys being a thought leader in the Cloud Infrastructure and Observability space. Our team is responsible for designing and maintaining networking infrastructure, observability tooling, and internal developer tooling that enable the Finops and documentation functions within the SmartThings Cloud Platform.

Key Responsibilities

In this role, you will:

• Design and implement short- and long-term strategic plans to ensure networking architecture meets existing and future requirements.

• Design, develop, implement, deploy, and maintain Cloud Network Infrastructure: VPN, proxies, routes, AWS VPC, transit gateways, and load balancers.

• Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.

• Optimize cost, reliability, performance, supportability, and security of infrastructure.

• Serve as a technical leader on projects, working closely with Cloud teams to solve challenging problems and develop new features.

• Understand observability capabilities and work with SRE to understand areas to improve and extend.

• Mentor and provide technical guidance to junior team members

• Lead technical discussions with key stakeholders (engineering, product, etc.) through documented approaches and value propositions.

• Participate in cross-functional design discussions and code reviews.

Skills Knowledge and Expertise

Inclusive Hiring Practices

If your skills and experience are close to what we're looking for, we encourage you to apply. We know that abilities can be developed in many different ways, and some of the most educational paths have twists and turns. Diversity of thought creates the most creative teams, and we're passionate about adding new perspectives to the conversation at SmartThings. Even if you aren't certain you meet every requirement, we encourage you to apply!

What You Bring On Day One (Required Qualifications)

• Bachelor's degree in Computer Science or Electrical/Computer Engineering/compatible experience

• 8+ years of experience in a Cloud Infrastructure role or Observability space

• Experience with AWS Cloud and infrastructure product

• Strong understanding of network protocols, routing, switching, VPN, VPC, load balancing, and security protocols.

• Experience with infrastructure automation (eg. using Terraform, CloudFormation, etc.)

• Observability tooling (logging, telemetry, APM)

• Customer-focused and interested in enabling SmartThings cloud platform.

• Strong interpersonal communication skills and ability to work well in a diverse, team-focused environment

• Excellent communication skills

Desired Skills

• Azure DevOps

• SRE background (runbook, playbook, incident management)

• Feature flags, Canary, etc.

• Operating distributed systems at scale

• Datadog, sumologic

• Experience with project management tools, preferably JIRA

• Experience with agile methodologies - our team uses Kanban

• Experience with contributing to open-source libraries

SmartThings Benefits

• We offer an attractive compensation package with comprehensive health benefits, including medical, dental, vision, and mental health; an HSA with employer contribution; life & disability insurance; FSAs for health and dependent care expenses; a competitive 401k with a 5% employer match, and more.

• All of our employees enjoy unlimited PTO, 12 paid holidays, and a generous parental leave policy (8 weeks fully paid parental leave and 8 more fully paid weeks for childbirth recovery leave).

• Eligible employees benefit from our education reimbursement program, and all employees enjoy access to learning resources through O'Reilly.

• Our commitment to diversity, equity, inclusion and belonging is embedded into our culture and our work, and everyone has frequent opportunities to join forums and groups and participate in ongoing projects.

Compensation for this role for a candidate based in Mountain View is expected to be between $162,544 and $243,816