Staff Information Technology Support Cmsalant

Job Title: Staff Information Technology Support CMSALANT

Location: USFF Norfolk, Virginia at a Government facility/site

Clearance: TS

Program: HQ IT Support Contract

Company/ Program Description:

Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do.

EXAMPLE PROGRAM DESCRIPTION: This role will be supporting the U.S. Fleet Forces Command (USFF) Headquarters (HQ) at USFF Norfolk, Virginia at a Government facility/site. As a member of their USFF Communications and Information Systems Division (N6) Support Team, you will significantly contribute to Navy Fleet Readiness and Homeland Security. The team is involved in information technology (IT) support tasks including but are not limited to Program Management support, Network Engineering support, Maritime Operations Center/Tactical Systems support, Video Teleconferencing and Audio/Visual support, Portal Management and Application Development support, Staff IT Business Process/IT Services support, Satellite Communications Planning support, Information Assurance (IA)/Certification and Accreditation support, Database Administration support, Communications Security/EKMS support, and general IT support, as well as maintenance, updating and enhancement of developed application/software.

Job Responsibilities:

• Provide Tier 1 level IT administrative and technical support to users.

• Work with Staff ISSOs to validate NMCI (NGEN) equipment inventories, services and ad hoc requirements.

• Process MAC requests, CLINs, and Task Order Modifications as required to meet staff requirements.

• Coordinate Staff NMCI (NGEN) equipment refresh with staff ISSOs. Liaison with NMCI (NGEN) personnel in the development of the refresh plan including equipment delivery, workstation upgrade, problem resolution, equipment pickup and follow-on database updates to NET.

• Coordinate emergent NMCI (NGEN) network/systems upgrades with NMCI (NGEN) Team Leads and staff ISSOs to facilitate smooth transition and minimize impact to staff operations.

• Liaison with NMCI (NGEN) Help Desk, Field Delivery Services and other support organizations to resolve staff issues/problems in a timely manner.

• Liaison with USFF NGEN Force IT Management Team to process orders, update information, and obtain engineering services.

• Liaison with NMCI (NGEN) personnel to conduct software testing for implementation on NMCI (NGEN) network.

• Participate in scheduled or periodic NMCI (NGEN) training sessions and coordination meetings. Provide report to IT Services Support Supervisor concerning potential impacts to staff.

• Maintain accurate inventory of all IT equipment and accessories.

• Provide support in the management and issuance of mobile devices.

• Process and manage IT service requests.

• Interface with government and/or commercial telephone service providers to provide office phone service to the staff to include setup/issuing, maintenance and troubleshooting/repair of phones.

• Coordinate tasks and projects with CMSALANT government lead.

Job Requirements:

• Associate Degree in IT related field.

• If no associate degree in related field, additional 2 years of experience is required in lieu of the degree.

• Minimum 4 years of experience working in NMCI (NGEN) environment to include expertise in NMCI (NGEN) NET and exceptional knowledgeable with NMCI (NGEN) CLINs and services.

• Proficient in the use of Microsoft Office Products, including Word, Power Point, Excel, Outlook.

• Ability to work on multiple projects at a time and prioritize efforts to meet deadlines.

• Excellent communication skills and possess a proven ability to be a self-motivated member of the IT Support Services Team.

• Must have an active TS clearance.

• CSWF Qualification - Basic