Staff Gatekeeping

Firstservice Residential Apopka , FL 32704

Posted 2 months ago

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

FirstService Residential is hiring Gatekeeping Staff for a residential community located in Apopka, FL. Must be able to work a vareied schedule and be dependable.

  • Require Class D License (Able to obtain in three months of hiring)
  • Require Overnights, Evenings and Weekend (Schedule Rotates)

FirstService Residential is hiring Gatekeeping Staff for a residential community located in Apopka, FL. Must be able to work a vareied schedule and be dependable.

  • Require Class D License (Able to obtain in three months of hiring)
  • Require Overnights, Evenings and Weekend (Schedule Rotates)

Job Summary

Perform duties to provide gate coverage of assigned property, working within the limits of standard or accepted practice.

Essential Duties & Responsibilities

  • Greet, monitor and authorize entrance of homeowners, real estate agents, delivery services, visitors and other persons while maintaining security of premises. Make positive identification and determine appropriate action. Ensure quality, consistent and overall customer service presentation to residents and guests.

  • Maintain system and logs with required information.

  • Monitor cameras and make incident reports as required.

  • Distribute keys and reservation forms for use of amenities following proper procedures.

  • Implement emergency procedures and respond to emergency situations in a timely and efficient manner and within specified guidelines. Maintain awareness and knowledge of emergency procedures.

  • Report all issues, complaints and safety matters to Management.

  • Act as an Ambassador to the community.

Additional Duties & Responsibilities

  • Conduct business at all times with the highest standards of personal, professional and ethical conduct.

  • Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.

  • May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.

  • Ensure all safety precautions are followed while performing the work.

  • Follow all policies and Standard Operating Procedures as instructed by Management.

  • Perform any range of special projects, tasks and other related duties as assigned.

Supervisory Responsibility

No supervisory responsibilities.

Education & Experience

High School Diploma or its equivalent is required and previous related experience preferred.

Knowledge, Skills & Proficiencies

  • Excellent customer service skills.

  • Strong verbal and written communication skills.

  • Ability to work in a team environment as well as independently and be self-driven.

  • Critical thinking, problem solving, judgment and decision making abilities.

  • Ability to learn and possess knowledge of multi-building operations.

  • Must be able to properly represent the organization at all times. Must follow the company dress code and Policy and display identification badges at all times.

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, cameras and usual office equipment.

Physical Requirements/Working Environment

This position works under usual good and/or office conditions. Must be able to stand, sit and walk for extended periods and occasionally climb. Must be able to handle, use fingers, grasp and lift objects and packages and reach with hands and arms. The incumbent must be able to quickly and easily navigate the property/building as required to meet the job functions and work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 30 lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel

Work requires no travel.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.


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VIEW JOBS 9/20/2018 12:00:00 AM 2018-12-19T00:00 Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us. FirstService Residential is hiring Gatekeeping Staff for a residential community located in Apopka, FL. Must be able to work a vareied schedule and be dependable. * Require Class D License (Able to obtain in three months of hiring) * Require Overnights, Evenings and Weekend (Schedule Rotates) FirstService Residential is hiring Gatekeeping Staff for a residential community located in Apopka, FL. Must be able to work a vareied schedule and be dependable. * Require Class D License (Able to obtain in three months of hiring) * Require Overnights, Evenings and Weekend (Schedule Rotates) Job Summary Perform duties to provide gate coverage of assigned property, working within the limits of standard or accepted practice. Essential Duties & Responsibilities * Greet, monitor and authorize entrance of homeowners, real estate agents, delivery services, visitors and other persons while maintaining security of premises. Make positive identification and determine appropriate action. Ensure quality, consistent and overall customer service presentation to residents and guests. * Maintain system and logs with required information. * Monitor cameras and make incident reports as required. * Distribute keys and reservation forms for use of amenities following proper procedures. * Implement emergency procedures and respond to emergency situations in a timely and efficient manner and within specified guidelines. Maintain awareness and knowledge of emergency procedures. * Report all issues, complaints and safety matters to Management. * Act as an Ambassador to the community. Additional Duties & Responsibilities * Conduct business at all times with the highest standards of personal, professional and ethical conduct. * Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies. * May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines. * Ensure all safety precautions are followed while performing the work. * Follow all policies and Standard Operating Procedures as instructed by Management. * Perform any range of special projects, tasks and other related duties as assigned. Supervisory Responsibility No supervisory responsibilities. Education & Experience High School Diploma or its equivalent is required and previous related experience preferred. Knowledge, Skills & Proficiencies * Excellent customer service skills. * Strong verbal and written communication skills. * Ability to work in a team environment as well as independently and be self-driven. * Critical thinking, problem solving, judgment and decision making abilities. * Ability to learn and possess knowledge of multi-building operations. * Must be able to properly represent the organization at all times. Must follow the company dress code and Policy and display identification badges at all times. Tools & Equipment Used Computer and peripherals, standard and customized software applications and tools, cameras and usual office equipment. Physical Requirements/Working Environment This position works under usual good and/or office conditions. Must be able to stand, sit and walk for extended periods and occasionally climb. Must be able to handle, use fingers, grasp and lift objects and packages and reach with hands and arms. The incumbent must be able to quickly and easily navigate the property/building as required to meet the job functions and work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 30 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel Work requires no travel. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. Firstservice Residential Apopka FL

Staff Gatekeeping

Firstservice Residential