Staff Engineer Region Supervisor

Description

We're Hiring for a Staff Engineer Supervisor

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

The Role: Staff Engineer Region Supervisor is responsible for supervising the day to day operations, in a specific region, of the engineered solutions support team for the Americas Commercial Team (ACT). They shall supervise the Application Engineering team that performs a diversified range of engineering functions for pre and post sales technical support and implementation of complex projects, applications and solutions while ensuring the execution of the full process on Engineered to order requests

CORE RESPONSIBILITIES:

• Responsible for supervising a regional Engineered Solutions team (Application Engineering team).

• Administer and balance workloads. Develop and monitor the application of operating systems including policies and procedures, operating structure, and information flow. Ensure the volume of work produced meets product/service standards and exceeds quality standards.

• Provide technical support and information on a timely basis covering the range of Xylem product offerings and solutions for both direct and distribution sales.

• Guidance Given/Assignments Received: Assignments are received in task-oriented terms. Provides direction to subordinates using established policies and precedents. Work is reviewed for soundness of judgment and overall quality and efficiency.

• Policy Involvement: Administers and executes policies and procedures that typically affect individual subordinate employees.

• Supervisory Relationships: Accomplishes tasks mainly through direct supervision of experienced exempt employees who exercise latitude and independence in their assignments. Responsibility for a single team and serves as first line supervisor.

• Operations Involvement/Direct Work Involvement: Focuses on mentoring, coaching, and coordination. Responsible for the day-to-day operations and supervision of a team of Application Engineers. Plan, direct, supervise, and evaluates workflow. Coordinate work activities to achieve the volume expected to meet operational requirements. Recognize and recommend operational improvements. Responsible for the day-to-day application of organizational policies and procedures. May monitor performance of staff members according to established monitoring standards. May approve special applications/solutions based on customer need. Shall make hiring decisions in conjunction with the Engineered Solutions Supervisor, and conduct performance evaluations.

• Impact: Ensures that all work is completed fairly, effectively, efficiently and in accordance with laws (for team). Develops improvement plans in response to internal or external feedback.

• Liaison: Majority of liaison is on internal basis with subordinates and supervisors at equivalent level or one level higher. Liaison normally involves matters related to day-to-day supervision of the Application Engineering team.

• Scope: Supervises a team of front-line professional/exempt Application Engineering staff; first level manager of a work team. Typically, without direct budget or hire/fire authority (but involved with hire/fire recommendations and process in conjunction with Engineered Solutions Manager and HR). Trains and develops associates within department.

• Participation in Xylem Watermark volunteer activities

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

• Willingness and ability to provide superior customer support at all times.

• Ability to effectively communicate verbally and in writing.

• Strong problem-solving and negotiation skills.

• Effective interpersonal skills with customers, coworkers and management team

• Strong teamwork and organizational skills with the ability to multi-task.

• Proficiency in Microsoft Office products and the use of computer applications.

• Bachelor Degree in Engineering required

• 3-5+ years' of relevant experience

• 1-3+ years' experience in managing a team

Physical Demands/Work Environment:

(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Light lifting of 20-25 pounds.

• Regularly required to sit or stand, reach, bend and move about the facility or customer job site.

• Regularly required to listen, talk to, and see employees and customers on a daily basis

• Intermittent exposure to job site conditions; e.g., gas fields, petrochemical refineries, mills, mines, construction sites, industrial/power plants, wastewater treatment plants, etc.; intermittent exposure to shop noise and fumes.

• General office environment and use of phone and computer equipment.

• Travel as required to fulfill the duties listed above or as required by the Company.

• Standard weekly job hours: 40 hours

SALARY:

The estimated salary range for this position is $100,000 to $ 124,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

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