Staff Educator

Doylestown Hospital Doylestown , PA 18901

Posted 2 weeks ago

  • PURPOSE OF JOB:

To develop, coordinate and deliver the orientation, ongoing education, and professional development of DH Physician practice Associates.

  • ESSENTIAL FUNCTIONS:

  • Design, develop, implement, and conduct appropriate orientation and educational programs to improve Associates' professional skill, behavior, and customer service to meet the standards set by Doylestown Health.

  • Provide resources to DH Physician Associates regarding (but not limited to) communication skills and collaboration.

  • Assist with development of annual competencies to be tracked in Healthstream.

Job Qualifications:

QUALIFICATIONS:

  • Education: RN or LPN

  • Experience: 5-10 years of healthcare experience, experience developing and implementing educational programs preferred

  • Other Skills:

Knowledge:

  • Knowledge of medical terminology and organization services.

  • Knowledge of individual responsibilities to accurately direct callers.

  • Knowledge of legal and ethical considerations related to patient information.

  • Knowledge of organizations policies and procedures

Skills:

  • Presentation

  • Exceptional written and verbal communication

  • EMR (eCW and Meditech preferred but not required)

  • Office/lab equipment

  • Injections

  • Point of Care testing/laboratory procedures

  • Phlebotomy

  • Preforming EKGs

  • Exercising sound judgment and remaining professional at all times

Abilities:

  • Ability to elicit appropriate information to properly direct patients.

  • Ability to calm, or defuse irate callers and patients by working with them to identify concerns develop solutions to problems.

  • Ability to multi-task and organize work for effective completion.

  • Ability to be punctual and available for daily assigned work.

  • Ability to learn and retain information regarding patient care procedures.

  • Ability to plan, prioritize and complete delegated tasks.

Ability to demonstrate compassion and caring in dealing with others


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Staff Educator

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