Staff Designer, Innovation

Visa New York , NY 10007

Posted 3 weeks ago

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Visa Agency Design is seeking a Staff Designer with expert capabilities in interaction and visual design. The Sr. UX Designer will help create and improve B2B and consumer applications for both web and mobile experiences. The ideal candidate will thrive in a work environment that requires strong independent problem-solving skills, self-direction, and innovative thinking coupled with an aptitude and affinity for team collaboration and open communication. This individual is both highly analytical as well as highly creative, and consistently demonstrates superb design, writing and presentation skills. This individual fosters collaboration both inside and outside the team, evangelizes and promotes UX within the company, and can juggle several high-level projects while delivering A-level work on all of them. This individual is confidently able to justify design decisions based on a thorough understanding of contemporary user-centered design methodologies. Role responsibilities include:


  • Work with multi-disciplinary teams by collaborating closely with business and engineering folks to find clear, simple and practical solutions to design challenges. Contribute design thought perspective to develop the right product strategy. Collaboratively with team members and stakeholders, solve problems and come up with solutions that delight our users.

  • Take part in the planning and execution of creative workshops, user research and usability testing sessions. Work with business partners to ensure that methodologies are appropriate and applied to the business design challenge (e.g., what problem are we trying to solve? What impact do we want to have? What are possible solutions? What context and constraints do we need to keep in mind?)

  • Go into the field to observe and talk with consumers, experts, and unusual inspiration subjects Translate research discovery into macro insights that ignite creative concept development and idea generation

  • Understand Visa's business model, ecosystem, and end users to effectively "connect the dots" between business, design and development

  • Develop ideas that create signature journey moments, services, and products by creating user experience goals and conceptual frameworks (user personas, storyboards, key user journeys and relevant flowcharts; and information architecture).

  • Simplify and distill complex ideas/processes into intuitive and elegant design solutions by visually mapping out a user's journey with highlights of key pain points, unmet needs, and unique opportunities. Work with business and technology partners to define the viability and impact of insights and recommendations

  • Rapidly produce and iterate multiple concepts and prototypes by; quickly illustrating and storyboarding ideas collaboratively with users and business partners, making low fidelity sketches, designing prototypes and simulations of experiences to help communicate, test, and/or demonstrate the magic of an idea and knowing when to apply pixel-perfect attention to detail.

  • Collaborate with design technologists and development teams to ensure faithful prototyping and/or production of design concepts

  • Have effective time management skills to balance project schedule with fast-paced deadlines.

  • Be comfortable with ambiguity. You want to dive into unknown territory and design simple, elegant solutions to complex business and usability problems.

  • Strong communication skills. You can clearly communicate research findings, concepts, detailed design, and design rationale both verbally and visually.

Basic Qualifications:

  • 4 years of work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree

Preferred Qualifications:

  • Strong communication skills. You should be able to clearly articulate your ideas and design decisions to a variety of audiences and stakeholders including strategy, product, and technology teams as well as junior to executive's levels

  • Applicants must provide a link to portfolio of work samples showing mobile design and wireframing.

  • Bachelor's degree in Design, or related field

  • 5+ years of experience in Design / UX

  • Exercises independent judgment with minimal direction from supervisor

  • Able to collaborate with business partners and build upon their vision using sound UX principles

  • Passionate about making web and mobile applications easier to use and accessible to all users

  • Subject Matter Expertise in interaction design

  • Understanding of design techniques and principles involved in the production of conceptual prototypes and wireframes

  • Strong analytical skills with an ability to communicate concepts and recommendations confidently to a variety of audiences

  • Thorough, methodical, and exhibits an extreme attention to detail

  • Very strong verbal and written communication skills. Fluent in spoken and written English

  • Strong problem solving skills, customer service and interpersonal skills

  • Self-starter who is comfortable with minimal day-to-day guidance, expertly manages time and independently manages competing, simultaneous

  • projects and deadlines

  • Proficiency designing and developing prototypes using Balsamiq, Invision, or other industry tools

  • Proficiency designing high-fidelity mockups using Photoshop, Sketch or other industry tools

  • Experience conducting usability tests (including with users with disabilities) a plus

  • Experience coding HTML5, CSS, JavaScript, and/or to web standards a plus

  • Experience working with SCRUM in an Agile environment a plus

  • Subject Matter Expertise in Accessibility (508/WCAG) a plus

  • Group facilitation and teaching (design thinking) skills a plus

Physical Requirements:

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Travel Requirements:

This position requires the incumbent to travel for work up to 10% of the time.

Work Hours:

Incumbent must make themselves available onsite during core business hours, and be available to take virtual meetings in multiple time-zones as reasonably required.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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Staff Designer, Innovation