Staff Customer Quality Engineer

TE Connectivity Ltd Harrisburg , PA 17105

Posted 11 months ago

Company Information

TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in nearly 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

As today's homes are becoming more connected, TE Appliances continues to dedicate resources to develop innovative connectivity solutions to support the most capable and complex home appliances in the market. TE Appliance products can be found in home applications consumers use on a daily basis- large and small- and continue to provide the best solutions for always-on connectivity needed for the home of today and tomorrow. Our customers partner with us as we are able to provide a broad range of connectivity and sensor solutions for home appliances, lighting, HVAC, security, and many more applications.

Job Overview

The Customer Quality Engineer is responsible for customer satisfaction with customers of the Appliances Business Unit. In this role, you will handle and resolve customer quality complaints for specific accounts relating to Relay, Tubing and Connector products. Your customers will be located in the US, Canada, and Mexico, while the products are manufacturing the US, Chain, and EMEA region.

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Responsibilities

  • Apply sound engineering analysis to initiate projects with manufacturing plant / related department to identify and address repeat product failures or needed process improvements

  • Perform routine Quality Assurance roles and responsibilities when needed to support activities such as coordinate Quality Alerts issued by plant, customer audit to manufacturing plant, gather quality reports or document requested by customers, PPAP's, Deviations, etc.

  • Coordinate with Sales and Customer Service to ensure Sales and Customer Service are aware of the quality issues and plan for good parts delivery to give our best support to customer.

  • Assess customer specific quality requirements on product, process and service. Create awareness within the TE organization on these specific requirements and feedback to customers areas that TE cannot comply with explanation.

  • Coordinate internally to support customer requests on UL Certification, RoHS/HSF declarations, etc.

  • Represent TE (together with Sales) for supplier evaluation / scorecard meetings at the customer and coordinate actions with related departments/plants for improvement where needed.

  • Work directly with customers to understand and define product failure.

  • Monitor complaint cases in TECHS and for timely closure.

  • Work with customer, internal and external manufacturing sources to establish root cause if it is customer application, design, engineering, manufacturing or supplier related issue.

  • Direct appropriate testing for failure analysis and analyze and interpret results.

  • Lead or interface with cross-functional teams (Quality, Manufacturing, Product Engineering, Product Management, Sales, Materials, etc) to resolve product quality issues.

  • Work with customers and distribution centers to ensure effective containment action is done.

  • Work with Supplier Quality Engineers and/or manufacturing sources to ensure robust 8D reports to are submitted.

  • Communicate and coordinate about problems, actions and results with customers in a timely fashion.

  • Obtain customer application details to support quality complaint investigation.

Qualifications

  • Bachelor's degree in Engineering

  • Min. 5 years' experience in quality engineering

  • FMEA and pFMEA experience

  • Minitab experience

  • Relay or tubing background is preferred

  • Automotive experience is a plus

  • Six Sigma belt is a plus

What TE Connectivity Offers

We offer a competitive "total rewards" compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive, and meets the needs of our employees.

  • Generous 401(k) Plan

  • 100% Tuition Reimbursement

  • Benefits start on day one

  • Charity Donation Matching Program

  • Competitive Paid Time Off

  • Employee Resource Groups

  • Employee Stock Purchase Program

  • Healthcare for Associates and Families

  • Health and Wellness Incentives

  • Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

Location:

Middletown, PA, US, 17105

Alternative Locations:

Travel: 10% to 25%

Requisition ID: 45203


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Staff Customer Quality Engineer

TE Connectivity Ltd