Staff Business Operations Manager

Intuit is a leading provider of business and financial management solutions for small and mid-sized businesses, self-employed entrepreneurs, consumers and accounting professionals. You probably know us by our flagship products, QuickBooks, TurboTax, Credit Karma, and Mailchimp, but that's just the start. We're taking on exciting challenges, such as SaaS and mobile apps. Over 50 million consumers and seven million small businesses depend on Intuit because we innovate at the crossroads of real customer problems and breakthrough technology.

Come join us as part of the CG Business Operations Team. We are looking for creative problem solvers with a passion for innovating and for revolutionizing the way Intuit does business.

Responsibilities

• Shape and manage the CG's operating rhythm and planning processes

• Partner with platform leaders to influence operating and planning

• Partner with CG's senior leaders to jointly problem solve and develop solutions to complex business problems

• Provide focused analytical support to leaders responsible for operational improvements, ensuring execution is set up for success and managed rigorously

• Learn from internal and external best practices and work with business leaders to implement and scale them across CG

The Business Operations team aims to provide the business:

• Strategy to execution clarity

• Accountability at all levels

• Focus on outcomes

• Efficiency in how we work

• Interfaces into the Intuit Ecosystem / Platform

How you will lead:

• You will own key relationships across the enterprise, and leverage those relationships to drive customer empathy and Voice of the Customer listening tours to remove roadblocks and friction in the process by alignment of teams on the process, and best practices; including maintaining an understanding of our customers' needs

• You will provide thought leadership and drive the framing of strategic questions, defining recommendations and solutions, and articulating a case for change to executives

• You will lead experiment design and run rapid experiments that use relevant data to test, analyze, learn, and recommend paths forward

• You will champion and communicate operations and planning strategy, and drive change management plans to build the right organizational muscles and connect the dots between strategic and tactical planning layers

• You will drive executive communication, communicating a clear point of view to executives and influence others to focus attention and take action on the most critical areas with compelling, thoughtful arguments supported by data-in-context

• You will identify opportunities, risks, and roadblocks to improve operations and planning processes and capabilities

• You will role-model extreme ownership for complex problems in the process that create friction for our customers and collaborate with change leaders across the organization to solve them