Staff Business Analyst - Credit Strategy

One out of every two small businesses fails within their first five years, most often due to running out of cash. QuickBooks Capital is on a mission to make a dent in that statistic, by providing small businesses access to the capital they need when they need it, leveraging the data inside QuickBooks for faster and better decisioning. This way, our customers never again have to worry about not making payroll or saying no to a business opportunity. That's how we power prosperity.

QuickBooks Capital is a nimble and high-priority start-up within Intuit that is looking to reinvent small business borrowing. We are the fastest growing SMB lending business in the market. We are looking for top talents and team members that love new challenges, cracking tough problems and working cross-functionally. If you are looking to join a fast-paced, innovative and incredibly fun team, then we encourage you to apply.

The role as QuickBooks Capital credit strategy lead will dive into three areas to help the business grow:

• Monitor key portfolio risk indicators such as: delinquency, roll-rates, charge-offs and recoveries

• Summarize impacts of changes in credit quality, portfolio composition and macroeconomic conditions

• Partner with our servicing and collections team to launch novel contact strategies across multiple channels and touchpoints to help our customers get back on track

Responsibilities

• Design, implement, and monitor contact strategies and payment options that enable Capital to assist borrowers experiencing hardship complete payments and get back on track

• Partner with Servicing and Collections teams to develop and propose new contact strategies across SMS, inbound/outbound call and emails to optimize customer touchpoints

• Launch, monitor and refine KPIs and tracking dashboards to enable stakeholders visibility into success of the programs

• Use big data technology to mine massive transactional data and translate credit risk analyses into actionable business opportunities

• Team up with our data scientist, underwriting, data engineering teams closely to drive customer segmentation, new contact prioritization models and perform portfolio analyses

• Dive deep into our lending portfolio performance and understand the key drivers of portfolio level behavior related to credit policy releases and economic shifts that will impact near term and long term losses

• Build great ownership and leadership by working collaboratively with business partners (product development, data engineering, compliance, underwriting team etc.) to design new products to increase our market share