Staff Assistant, PSS

Los Angeles County Los Angeles , CA 90009

Posted 3 weeks ago

Position/Program Information



Applications will be accepted starting Monday, July 29, 2019, 8:00 a.m., PT through Friday, August 9, 2019, 5:00 p.m., PT.



Departmental Promotional Opportunity

Restricted to current permanent employees of the Department of Public Social Services who have successfully completed their initial probationary period with Los Angeles County.


Current employees in the unclassified service in the County of Los Angeles Department of Public Social Services who meet the following criteria also qualify to participate in this exam:

Unclassified employees who have attained permanent County status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service OR full-time employees in the unclassified service with at least six months of full-time experience in the unclassified service by the last day of filing.


No withhold will be accepted for this examination.


Experience gained in a position performing similar kinds of work which provides the knowledge, skills, and abilities required for the higher level position will be accepted. Applicants claiming such experience in County service must present at the time of filing written proof of this experience in a Verification of Experience Letter approved by their Departmental Human Resources Manager or authorized representative. Credit will only be given for out-of-class experience to meet the selection requirements only.


Has responsibility for housekeeping and record keeping functions and conducts administrative studies of internal operations and procedures as an assistant to a Section Manager in the Department of Public Social Services.


Positions allocable to this class work for Section Managers in the Department of Public Social Services and perform coordination and liaison functions related to work space, procurement, procedures, report preparation and records maintenance. The consequences of action are generally restricted to the section served. Essential Job Functions

  • Analyzes and makes recommendations for the resolution of problems of work procedures and space allocation; may participate in the implementation of changes resulting from recommendations.

  • Prepares reports and projections of workload and staffing and compiles office statistical reports.

  • Functions as the office liaison with support sections to resolve the housekeeping problems of the section served.

  • Has responsibility for evaluating, ordering, maintaining, loaning, and inventorying supplies and equipment and for resolving procurement problems.

  • Assists in preparing the section's annual budget request.

  • Supervises work project personnel in parking control, building maintenance, clerical assistance and general housekeeping.

  • Keeps records and control of their time.



Two years of experience in a staff* capacity making recommendations for the solution of problems of organization, procedure, program, budget or personnel. An Associate of Arts degree from an accredited college or junior standing* at an accredited college may be substituted for one year of the required experience.


A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.


Physical Class II Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved.


  • Staff Capacity: work in an advisory capacity to line managers to provide program and administrative support. Work includes assisting and supporting administration by doing research, analysis, and making recommendations to line managers on matters such as: utilization of personnel; allocation of funds; work load and workload fluctuations; and, programs and procedures for accomplishing work objectives. Work under the general supervision of the line or division manager.

In order to qualify, you MUST include a legible copy of the official diploma, official transcripts, official letter, evaluation report of a transcript or certificate of completion with your application or within fifteen (15) calendar days from application submission. Official transcript and official letter are defined as transcript or letter that bears the college seal and states "official and/or copy" issued by the school's Registrar Office. A printout of the transcript from the school's website is NOT considered official and will not be accepted which may result in your application being rejected. An evaluation report of a transcript is defined as a report issued by an academic credential evaluation agency recognized by the NACES or the AICE of the United States. A transcript submitted that is expressed in a language other than English will NOT be accepted and may result in your application being rejected.

  • Achievement of Junior-class standing in an accredited college by earning 60 semester units or 90 quarter units may be substituted for an Associate degree provided other training or experience requirements have been met.

Note: Credit for experience is given based on a 40-hour workweek. Part time experience is credited on a part time ratio, such as 20 hours per week for two months equals one month of experience.

Additional Information


  • Please note that all information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made.

  • FALSIFICATION of any information may result in DISQUALIFICATION.

  • Utilizing VERBIAGE from Class Specification and Selection Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED.


This examination will consist of two (2) parts:

Part 1: A multiple choice test weighted 70%. This part of the exam will assess the following dimensions:

  • Written Expression

  • Reading Comprehension

  • Data Analysis and Decision Making

  • Office Practices and Procedures

  • Customer Service

  • Achievement Orientation

  • Conscientiousness

  • Customer Service Potential

  • Customer Focus

  • Dependability

  • Retention

Only those who achieve a passing score of 70% or higher on Part 1 will proceed to Part 2 of this examination.

Part 2: An Appraisal of Promotability weighted 30%. This part of the exam will evaluate the following dimensions:

  • Office Computing

  • Knowledge of Applicable Software Programs

  • Oral Communication

  • Attention to Detail

  • Planning and Coordination

  • Adaptability/Flexibility

Candidates must meet the Selection Requirements and achieve a passing score of 70% or higher on each weighted part of the examination in order to be placed on the eligible list.

Important notifications such as application status, test schedule invitation, candidacy information and other special notices are communicated through email. Please DO NOT turn off the Email Preferences notification within your profile or unsubscribe from our notices. You will also need to add the email addresses, and the domains, and to your list of approved email senders to prevent our email notifications from being blocked or filtered as spam/junk email. Test schedule invitations can also be accessed through your Job Seeker Inbox in your profile. Allegations of not receiving the email notification to the email address on record will not be considered as an acceptable reason to authorize a Late Examination Administration.

Notice of Non-acceptance and Notice of Test Results will be sent via U.S. mail. Test scores cannot be given over the phone.

Standardized and copyrighted examination materials are not subject to review in accordance with Civil Service Rule 7.19.


Applicants who have taken identical test part(s) for this or any other exams within the last twelve (12) months will have their test responses for the identical test part(s) automatically transferred to this examination. This examination contains test parts that may be used in the future for new examinations. Upon acceptance of your application, your scores may be transferred to the new examination and you may not be allowed to retake any identical test part(s) for at least twelve (12) months.


Study guides and other test preparation resources are available to help candidates prepare for employment tests. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at Please click on "Find a Job" and then "Job Search Toolkit." Test Preparation Information is located under the "Employment Test Assistance" section. You can also access test preparation for the computerized portion of the test by going to

While these practice materials will help in preparing for the test, we advise you to review ALL related materials that you deem necessary.


The names of candidates receiving a passing grade in the examination will be placed on the eligible list in order of their score group for a period of twelve (12) months following the date of promulgation.


The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.


The resulting eligible list will be used to fill vacancies in the Department of Public Social Services offices located throughout Los Angeles County.



Applications must be filed online only. We must receive your application by 5:00 p.m., PT, on the last day of filing. Applications submitted by U.S. mail, fax, or in person will not be accepted. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using the website

Applicants must submit all applicable documents to be considered (VOEL, diplomas, official transcripts, certificates, etc.) during application submission. All documents must be clear and legible. Although resumes can be uploaded as attachments to the application, resumes cannot be accepted in lieu of completing the online application.

Documents not submitted with the application may be emailed to but must be received within fifteen (15) calendar days of filing. All emails must clearly identify the applicant's name and the subject line must include the exam name Staff Assistant, PSS and exam number 40918F.

Acceptance of your application depends on whether you clearly show that you meet the Selection Requirements. Fill out the online application completely and correctly in order to receive full credit for any related education, training, and job experience. For each job held, give the name and address of your employer, your job title, beginning and ending dates, and description of work performed. Utilizing verbiage from the Class Specification and Selection Requirements will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and disqualification. All information supplied is subject to verification. APPLICATION MAY BE REJECTED AT ANY STAGE OF THE SELECTION PROCESS. Falsification of any information may result in disqualification or rescission of appointment.



Please include your Social Security Number for record control purposes.

Federal law requires that all employed persons have a Social Security Number.


For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.


All applicants must file their application online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record and is subject to disqualification for this examination.

Questions regarding this posting may be emailed, with the exam name Staff Assistant, PSS and exam number 40918F in the subject line, to

Americans with Disabilities Act (ADA) Coordinator email:

Teletype Phone: (800) 897-0077

California Relay Services Phone: (800) 735-2922

Department Contact Name: Dennis Morales (Primary)

Department Contact Phone: (562) 566-7528

Department Contact Name: Samantha Yau (Secondary)

Department Contact Phone: (562) 566-7529

Department Contact Email:

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Staff Assistant, PSS

Los Angeles County