Staff Assistant

Duties

WHAT IS THE TAS - Taxpayer Advocate Service DIVISION?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:

Taxpayer Advocate Service EDI

The following are the duties of this position at the full working level.

• Analyzes sensitive problematic situations considering the need for immediate action and potential

ramifications of alternative solutions. Makes specific recommendations to the supervisor orally or in writing.

• Participates in special studies, research projects, or assignments that relate to various aspects of the Service's

administrative programs and operations. Assignments require confidentiality and application of expertise

and mature judgment. Develops and analyzes data/information and recommends actions to be taken. The

results of the studies often provide a basis for procedural or policy determinations.

• Reviews and summarizes information from a variety of sources for the use of the supervisor, exercising

sound judgment and knowledge of the purpose of such information. Keeps the supervisor advised of

developments and progress concerning problems. Follows-up with the responsible official to expedite

necessary action and final settlement of issues.

• Establishes and/or adapts administrative procedures and practices to be used in situations requiring deviation

from standard administrative procedures. Serves as a liaison between manager, subordinate

managers/employees, and other IRS managers/executives at all levels. Contacts the responsible official to

ensure final settlement of issues and advises the supervisor of status.

• Personally reviews all important incoming and outgoing correspondence; coordinating routing, and thecontrol of such correspondence; associates pertinent file material or pending material, when appropriate; and prepares summary notes and suggestions concerning the subject matter involved before referral to the supervisor or his/her staff. When necessary, determines which function should have responsibility fordisposition and which function(s) should be informed.

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Requirements

Conditions of Employment

STANDARD POSITION DESCRIPTIONS (SPD):

PD95497 and PD93855

Visit the IRS SPD Library to access the position descriptions.

• Telework Eligible Positions: Telework eligible positions do not guarantee telework.
  
  Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder

• If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.

• A 1-year probationary period is required (unless already completed).

• Obtain and use a Government-issued charge card for business-related travel.

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service.

One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:

QUALIFICATION REQUIREMENTS:

SPECIALIZED EXPERIENCE:GS-11 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service.

Specialized experience for this position includes: Experience identifying, analyzing, and coordinating the integration of data into reports and presentations; Experience providing advice to numerous stakeholders regarding administrative functions such as HR, Payroll, Timekeeping; Experience coordinating services between stakeholders in ensuring cross-functional support activities and initiatives are carried out; Experience conducting analytical studies of processes, operations, and/or services to evaluate program effectiveness and/or to recommend improvements to processes and systems. OR

A Ph.D. or equivalent doctoral degree in a related field of study such as business administration. OR

3 full years of progressively higher level graduate education leading to a graduate degree in a field of study such as business administration. OR

LL.M.,if related OR

At least 1 year of combined graduate education and experience as defined above.

SPECIALIZED EXPRIENCE:GS-12 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service.

Specialized experience for this position includes: Experience acquiring, validating, and analyzing information, drawing conclusions, forecasting work, and developing alternatives; Experience with operating programs and the interrelationships among them to perform program analysis; Experience dealing with top level executives and taxpayers to establish and maintain effective relationships and gain confidence and cooperation; Experience with written and oral communications sufficient to prepare and present findings and recommendations, carry out specific action regarding controversial issues, and develop material for use in public speaking engagements.

OR

COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

TIME-IN-GRADE REQUIREMENTS GS-11: Under merit promotion procedures, applicants must satisfy time-in-grade requirements contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked.

TIME-IN-GRADE REQUIREMENTS GS-12: Under merit promotion procedures, applicants must satisfy time-in-grade requirements contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked.

AND

TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".

For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected.

If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S.

Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Additional information

• We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.

• The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.

• This is a non-bargaining unit position.

• Tour of Duty: Monday-Friday, Day Shift

• Start and stop times between 6:00 a.m. and 6:00 p.m.

• Alternative work schedule, staggered work hours or telework may be available.

• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.

• Relocation expenses

• NO

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