St. Paul - Call Center Representative

Firstgroup Plc Saint Paul , MN 55102

Posted 2 months ago

Call Center Representative - $13.00/ HR

First Transit is now hiring first-class reservationists who will be responsible for responding to inbound phone inquiries, scheduling customer trips and providing excellent and caring customer service. Our ideal candidate possesses superior communication and customer service skills both in person and over the phone. We will train you to become a customer service superstar, you just need to have that desire and determination to succeed!

At First Transit, we are proud to offer:

  • Starting Pay $13.00/HR

  • Flexible schedule working only 3.5 - 4 days a week (still Full Time!)

  • Excellent benefits including medical, dental, vision, and 401(k) savings plan.

  • Company training, paid holidays, paid vacation and sick days.

  • Possibility of overtime

  • Independent working environment

  • Hours of Operation 6am-5pm - NO Night shifts

  • Great company culture - enjoy the people you work with & have fun at work!

Reservationist responsibilities include:

  • Be the first point of contact for all inquiries regarding customer rides

  • Answer all inbound phone inquiries promptly and courteously

  • Schedule customer rides

  • Be the liaison between clients and First Transit in resolving customer service issues

  • Provide prompt excellent and caring customer service when speaking with clients

  • Records type of service/related information accurately on each ride request.

  • Effectively prioritize tasks and manage time

Reservationist requirements:

  • 19 years of age or older

  • Ability to communicate effectively in English

  • Demonstrate regular and consistent attendance and punctuality

  • Subject to pre-employment drug tests

  • Sit in a small call center environment

  • Must be able to work a schedule including weekends

Your dedication to providing wonderful customer service is imperative for success in this position. Our St. Paul location operates Metro Mobility paratransit service for the Metropolitan Council.

FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. FirstGroup is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, FirstGroup will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance.

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St. Paul - Call Center Representative

Firstgroup Plc