Ssvf Housing Intervention Specialist

Salvation Army USA Champaign , IL 61822

Posted 3 months ago


The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of Christ. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.


Ideal Qualities for Housing Intervention Specialist Position:

  • Open to learning new things or to using old skills in new ways

  • Learning about Veteran's family dynamics, communication styles and cultural factors

  • Willing and able to think outside the box when searching for solutions

  • Conflict Resolution and mediation skills

  • Motivational interviewing skills

  • Domestic/intimate partner violence indicators and risk factors

  • Resourceful and Creative

  • Skilled at resource acquisition and making successful referrals, including effective follow up to ensure the Veteran was able to access the resource

  • Willing to accept some solutions may be hidden

  • Willing to continue to try new approaches/solutions as the situation evolves

  • Time Management

  • Patient with self and others

  • Open to the time commitment needed for conversations and resolutions

  • Objective and Flexible

  • Optimistic that Rapid Resolution can work

  • Seeks to find options regardless of time homeless family size, mental health or substance abuse issues, etc.

  • Comfortable with ambiguity, tension and conflict

  • Empower Veterans to recognize and utilize their own strengths

  • Discerning

  • Comfortable negotiating terms of agreements between Veteran and host, i.e. actively seek employment, attend to medical/mental health/substance abuse issues, complete household chores weekly, etc.

  • Able to identify safety or health issues that may need to be considered during identification of housing

  • Problem Solver

  • Solution-focused

  • Needs vs. desires

  • Renews outlook with each new case

  • Direct

  • Communicate in a manner that facilitates coordination and alleviates opportunities for misunderstandings or confusion

  • Clear about their role and commitment to the Veteran's needs and choices

  • Strong Personal Boundaries

  • Remain empathic while staying on task

  • Skilled with asking open ended and difficult/ personal questions

  • Client centered and respecting self-determination


  • Provides strength-based case management focusing specifically on homeless diversion, rapid resolution and local CES efforts

  • Provides housing counseling to assist Veteran to create a budget and to identify safe, affordable housing options, taking into account Veteran preferences/income

  • Coordinates case management with VA, CoC, mainstream, community-based and employment resources. Coordinates with SSVF and GPD staff to meet household's housing crisis

  • Coordinates with SSVF and GPD staff in homeless Veteran outreach and engagement to identify homeless Veterans for rapid resolution interventions

  • Conducts pre-screening interviews with potential applicants for all eight (8) SSVF locations in accordance with SSVF eligibility guidelines

  • Maintains documentation of all pre-screen calls, tracks data and provides monthly summary report to the SSVF Program Manager and at monthly SSVF Team Meetings

  • Provides Veterans/families appropriate referrals/ linkages to community services as needed

  • Performs intake including required documentation for admission, referral needs, housing plan, program details and expectations

  • Maintains case files in HMIS on all participants that includes the assessment, case plan, documentation of progress, challenges, accomplishments, discharge plan and documentation of all follow up contact

  • Maintains listing of housing resources (emergency, transitional, PSH, etc.) opportunities and availability for each location throughout the catchment area

  • Ensures client confidentiality in accordance with established procedures and regulations

  • Participates in quality assurance activities evaluating program effectiveness and outcomes

  • Participates in trainings and workshops as directed by the SSVF Program Manager

  • Maintains an active role in VA and community meetings as requested. Maintains existing and fosters new collaborative working relationships with community partners

  • Maintains positive work atmosphere by behaving and communicating in a manner that fosters good relationship with clients, co-workers, and supervisors. This includes, but is not limited to: resolution of conflicts in a professional manner, courteous treatment of staff, visitors and clients; respect of others' property and person, and professional and appropriate communication to and about clients, co-workers and supervisors.

  • Perform other duties as assigned by the SSVF Program Manager.



Education: Associates' degree in social work, public health and/or human services and /or previous experience working with Veterans and knowledge of SSVF and/or VA programs and guidelines.

Certifications: The Salvation Army's "Safe from Harm" Training within 90 days of employment

CPR/First Aid/ Blood borne Pathogens Training within 90 days of employment

Experience: Outgoing personality with good communication skills and the ability to work with diverse cultures is necessary. Requires experience using technology and/or databases. Prefer experience with Veterans in the area of homelessness, substance abuse, family services, mental health, PTSD, crisis intervention, incarceration, and knowledge of community and VA resources. Relevant military experience may substitute for case management experience.

Physical Demands/Work Environment:

This Position is required to do basic business and office work. In order to successfully perform the essential functions of this position, the individual is regularly required to talk and listen, stand, walk, sit, use hands to finger, handle or feel. Individual must be able to reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl and talk or hear. Individual must also be able to lift up to 30 pounds. The use of Office and Computer Equipment is necessary. Vision abilities will require close vision. Work may be performed indoors and occasionally require outdoors to attend meetings or see employee's. There is low to moderate noise level for this position.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales Specialist Live Nursery

Lowe's Companies, Inc.

Posted Yesterday

VIEW JOBS 8/19/2019 12:00:00 AM 2019-11-17T00:00 What You Will Do All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Specialist Live Nursery, this means: * Being friendly and professional, eager to understand the customer's specific needs in order to pair the best products and service offerings in support of their project. * Ensuring displayed merchandise reflects our high standards of showroom readiness, operates as intended during demonstrations, and is up to date, accurately mirroring the manufacturers current product offering. * Engaging in safe work practices including the proper operation of store equipment. The Sales Specialist Live Nursery serves as an expert, explaining the specifications and features of a product or service to existing or potential customers, with the goal of closing a sale. This associate provides exceptional consultative services to customers and confirms their needs are met before leaving the store. The Sales Specialist Live Nursery is also responsible for executing orders and projects in their area of focus. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. What We're Looking For * Hourly Full Time: Generally scheduled 39 to 40 hours per week, respectively; more hours may be required based on the needs of the store. * Requires morning, afternoon and evening availability any day of the week. * Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. * Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications * High School Diploma or equivalent. * 1 year of external experience in customer facing sales OR 6 months Lowe's retail experience. Preferred Qualifications * 1 year of experience entering and submitting customer sales orders, including Special Order Sales. * 2 years of experience identifying and selling products based upon customer needs or plans. * 2 years of experience in providing customer service including identifying and resolving customer complaints, greeting customers, answering phones, building relationships with customers, and thanking customers for their business. * 2 years of experience following up on outstanding or incomplete customer orders, sales, or installs. * 1 year of experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plans. * 2 years of experience in a sales environment with required sales goals or metrics. * 1 year of employment with Lowe's as a Sales Specialist. * 2 years of experience managing live goods inventory. * Professional Certification related to Live Nursery or Horticulture. * 3 years of live nursery or horticulture experience. If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position. Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Apply Now Saved Jobs Email Job Lowe's Companies, Inc. Champaign IL

Ssvf Housing Intervention Specialist

Salvation Army USA