The Salvation Army Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of Christ. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Ideal Qualities for Housing Intervention Specialist Position:
Open to learning new things or to using old skills in new ways
Learning about Veteran's family dynamics, communication styles and cultural factors
Willing and able to think outside the box when searching for solutions
Conflict Resolution and mediation skills
Motivational interviewing skills
Domestic/intimate partner violence indicators and risk factors
Resourceful and Creative
Skilled at resource acquisition and making successful referrals, including effective follow up to ensure the Veteran was able to access the resource
Willing to accept some solutions may be hidden
Willing to continue to try new approaches/solutions as the situation evolves
Patient with self and others
Open to the time commitment needed for conversations and resolutions
Objective and Flexible
Optimistic that Rapid Resolution can work
Seeks to find options regardless of time homeless family size, mental health or substance abuse issues, etc.
Comfortable with ambiguity, tension and conflict
Empower Veterans to recognize and utilize their own strengths
Comfortable negotiating terms of agreements between Veteran and host, i.e. actively seek employment, attend to medical/mental health/substance abuse issues, complete household chores weekly, etc.
Able to identify safety or health issues that may need to be considered during identification of housing
Needs vs. desires
Renews outlook with each new case
Communicate in a manner that facilitates coordination and alleviates opportunities for misunderstandings or confusion
Clear about their role and commitment to the Veteran's needs and choices
Strong Personal Boundaries
Remain empathic while staying on task
Skilled with asking open ended and difficult/ personal questions
Client centered and respecting self-determination
Provides strength-based case management focusing specifically on homeless diversion, rapid resolution and local CES efforts
Provides housing counseling to assist Veteran to create a budget and to identify safe, affordable housing options, taking into account Veteran preferences/income
Coordinates case management with VA, CoC, mainstream, community-based and employment resources. Coordinates with SSVF and GPD staff to meet household's housing crisis
Coordinates with SSVF and GPD staff in homeless Veteran outreach and engagement to identify homeless Veterans for rapid resolution interventions
Conducts pre-screening interviews with potential applicants for all eight (8) SSVF locations in accordance with SSVF eligibility guidelines
Maintains documentation of all pre-screen calls, tracks data and provides monthly summary report to the SSVF Program Manager and at monthly SSVF Team Meetings
Provides Veterans/families appropriate referrals/ linkages to community services as needed
Performs intake including required documentation for admission, referral needs, housing plan, program details and expectations
Maintains case files in HMIS on all participants that includes the assessment, case plan, documentation of progress, challenges, accomplishments, discharge plan and documentation of all follow up contact
Maintains listing of housing resources (emergency, transitional, PSH, etc.) opportunities and availability for each location throughout the catchment area
Ensures client confidentiality in accordance with established procedures and regulations
Participates in quality assurance activities evaluating program effectiveness and outcomes
Participates in trainings and workshops as directed by the SSVF Program Manager
Maintains an active role in VA and community meetings as requested. Maintains existing and fosters new collaborative working relationships with community partners
Maintains positive work atmosphere by behaving and communicating in a manner that fosters good relationship with clients, co-workers, and supervisors. This includes, but is not limited to: resolution of conflicts in a professional manner, courteous treatment of staff, visitors and clients; respect of others' property and person, and professional and appropriate communication to and about clients, co-workers and supervisors.
Perform other duties as assigned by the SSVF Program Manager.
Education: Associates' degree in social work, public health and/or human services and /or previous experience working with Veterans and knowledge of SSVF and/or VA programs and guidelines.
Certifications: The Salvation Army's "Safe from Harm" Training within 90 days of employment
CPR/First Aid/ Blood borne Pathogens Training within 90 days of employment
Experience: Outgoing personality with good communication skills and the ability to work with diverse cultures is necessary. Requires experience using technology and/or databases. Prefer experience with Veterans in the area of homelessness, substance abuse, family services, mental health, PTSD, crisis intervention, incarceration, and knowledge of community and VA resources. Relevant military experience may substitute for case management experience.
Physical Demands/Work Environment:
This Position is required to do basic business and office work. In order to successfully perform the essential functions of this position, the individual is regularly required to talk and listen, stand, walk, sit, use hands to finger, handle or feel. Individual must be able to reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl and talk or hear. Individual must also be able to lift up to 30 pounds. The use of Office and Computer Equipment is necessary. Vision abilities will require close vision. Work may be performed indoors and occasionally require outdoors to attend meetings or see employee's. There is low to moderate noise level for this position.
Salvation Army USA