Ssem Assistant

The role of the part-time Student Services Assistant within the Division of SSEM is to perform a variety of administrative and technical duties, assist in the daily support of prospective students as they navigate the admissions and financial aid process and procedures for the College, and assist with special projects as needed.

The part-time Student Services Assistant is primarily supervised by the Director, Admissions and Recruitment while supporting the division with assigned projects.

• Provide professional customer service to students/potential students; prepare a variety of regular and confidential documents including general correspondence, agendas, reports, forms, certificates, contracts and memos; collate and prepare copies of documents; distribute information; and, log and scan documents as needed.

• Provide information to students regarding admissions and financial aid programs, eligibility requirements and application processes; interpret and explain the College's admissions and financial aid policies and procedures to students.

• In working with prospective students, be fully educated on all COA program offerings (curriculum, continuing education, basic and transitional skills) and assist in determining which program is right for them while educating them on the specific application and enrollment procedure.

• Be knowledgeable of all services integrated through the COA admission processes including; College Foundation of NC (CFNC), FAFSA (Free Application for Federal Student Aid), Residency Determination Service (RDS), Ellucian, COA MyCourses, COA MyServices, Aviso and the NC Community College placement requirements.

• Serve as backup to the Campus Communications Specialist when needed, assisting with ID cards, student parking decals, and walk-in appointments.

• Provide administrative support to students and offices within SSEM as requested.

• Provide referrals to other campus and community resources when applicable.

• Submit support tickets on behalf of SSEM as needed, provide supplies and administrative support.

• Maintain the confidentiality of student information unless sharing information is due to a legitimate educational interest pursuant to FERPA and other COA Policies.

• Other duties as assigned.

Required:

• High school diploma or equivalent

• Excellent oral and written communication skills.

• Exceptional customer service and organizational skills.

Preferred:

• Associate's degree from a regionally accredited college.

• One to two years of experience in an office setting, preferably in higher education.

Knowledge of:

• Microsoft Office suite

• Family Educational Rights and Privacy Act (FERPA)

• Database processing

• Academic regulations, procedures and deadlines.

Ability to:

• Communicate clearly and concisely, both orally and in writing.

• Interpret and apply the policies and procedures of the assigned function.

• Work independently in the absence of supervision.

• Demonstrate good analytical, organizational and interpersonal skills.

• Compile data and prepare accurate reports.

• Submit tasks within required deadlines.

• Work in a team environment.