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SSC Call Center - Customer Service Rep I

Expired Job

Mohawk Industries Manchester , NH 03101

Posted 3 months ago

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

You will provide customer account management service by coordinating and managing order entry, order inquiry, product information, order status, customer returns and transportation management in a call center environment. At Dal-Tile, we utilize various computer systems such as SAP, SalesForce, Oasis, and Microsoft products in the management of customer orders from plants, distribution centers and vendors.

Responsibilities:

  • Processes and completes high volume of orders timely, accurately and thoroughly and enhance sales where appropriate.

  • Addresses and resolves customer complaints.

  • Performs various office administration duties such as keying in orders, processing faxes, preparation of reports, etc.

  • Serves as backup to specialized functions including; internet web programs, murals, non-standard programs, etc. as needed.

  • May train new CSRs and guide them to work as a team as needed.

  • Performs other related duties as required.

Education and Knowledge:

  • Requires high school diploma or GED

  • Associates degree preferred but relevant work experience considered in lieu of degree

Experience:

  • 2-5 or more years of call center experience required with a focus on Customer Account Management

  • Prior call center experience highly preferred

  • Software SAP, SalesForce, Oasis, Logility, EPORTs, AXIOS, and WMS (preferred)

  • Microsoft Office

Competencies:

  • Strong customer service skills

  • Superior interpersonal and written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals

  • Ability to multi-task

  • Excellent organizational and problem-solving skills

  • Strong self-directed organizational skills to organize time effectively on daily and weekly basis.

  • Must be detail oriented and have excellent written and verbal communication skills

  • Must have moderate level computer skills in Word and Excel, with the ability to use databases and other computer systems

  • Must be a team player

Other Pertinent Job Information:

While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms. The associate is required to walk, stoop, kneel, crouch, or crawl. The associate may sit, climb or balance, talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer committed to an inclusive workplace and a proud Drugs Dont Work participant (EEO/AA M/F/D/V).

Req Id: 19709


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SSC Call Center - Customer Service Rep I

Expired Job

Mohawk Industries