Looking for Dynamic individual for a varied position as PSR/Rehab Aide in a busy Outpatient Clinic in the new NB Guest Street, Boston Landing development area of Brighton. Position involves front desk scheduling, and patient service support for 8 physical therapists, and a sports medicine physician in our spacious new beautiful facility. Position will suit a team player and someone who enjoys multi-tasking as well as being an integral part of a cohesive, happy & supportive physical therapy practice. Individual must be self-directed, take initiative and willing to be adaptable.
Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake, computerized registration, scheduling of patients and verifying the individual's insurance coverage with a customer service oriented approach. Orient patients to the center and coordinate additional patient services as needed. Demonstrate evidence of operational knowledge, teaching and professional involvement.
Working under the direct supervision of a licensed PT provides routine specific functional activities and exercises, and applies superficial heat and cold. Supports operation of Physical Therapy services on assigned center through maintenance, inventory, and clerical duties
Support is provided to other center team members by answering phones, assisting customers, and fulfilling any cross trained responsibilities.
Support is provided to other staff to ensure effective orientation and continuous development to achieve performance standards. (Safely carries out assigned portions of a treatment program under the direct supervision of a licensed PT)
Scheduling status is maintained daily and potential problems are addressed with corrective actions.
Patient pre-registration, registration, insurance verification, and scheduling are completed per center standards.
Patients are greeted, assisted and appropriate staff notified of patient arrival.
Administrative duties such as answering the phone, confirming appointments, supporting insurance requirements processes, photocopying, typing, faxing, inventory of supplies, sorting mail and handling other administrative duties are completed per center guidelines.
Maintain cleanliness and organization of assigned areas. Responsible for routine cleaning of equipment throughout the center and for documenting according to the cleaning schedule. Keeps inventory of all clinical equipment, supplies and DME inventory. Performs the stocking of supplies, and assists with maintaining equipment and monitoring of need for equipment repair and replacement
Medical record maintenance, and discharge are completed per center guidelines in a timely manner.
Monthly patient satisfaction questionnaires are processed for current patients according to center standards.
Customer service delivery is carried out to achieve stated goals.
Insurance approvals and documentation are recorded in the medical record and computer system in accordance with center standards.
Additional department, organization, or network activities are completed per established objectives.
PCC Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.
Qualifications and Experience
Skills (Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.)
Highly developed communications and interpersonal skills, working with diverse population.
Work independently, be self-directed and contribute as a member of a team.
Anticipates challenges and develops and implements strategies for addressing them.
High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.
Attention to detail.