SRE Lead Technical Leadership Professional (Work At Home Optional)

Humana Inc. Rogers , AR 72757

Posted 2 months ago

Description

Humana is looking for a strong technologist and leader with experience troubleshooting and supporting a vast array of contact center voice technology applications for a dynamic Fortune 50 company. You will work with key business and technical stakeholders and help drive the evolution of the support and monitoring road map for the technology that supports our core business functions using best-in-class SRE practices.

Responsibilities

The Lead Technology Leadership Professional works with design engineering and test team to drive products from design completion to volume production release. Performs various engineering tests to verify and validate product designs. Supports product evaluation and qualification on leading edge technology components. Ensures that production schedules are followed and product(s) meet specifications and quality requirements. Interacts with product engineering, quality, manufacturing and marketing teams to analyze and provide technical support to help resolve customers' product related problems/issues. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Required Qualifications

  • Bachelor's degree or equivalent leadership experience

  • 2 or more years of project leadership experience

  • Experience with the technologies in use in the application(s) or infrastructure

  • Experience with unit testing and mocking

  • Ability to manage multiple tasks and deadlines with attention to detail.

  • Ability to communicate effectively and deliver presentations to senior leaders

  • Advanced experience leading special projects and producing metrics, measurements and trend reports

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

  • 2 or more years of experience supporting telephony technologies (IVR, call recording, softphone, etc.)

  • Experience troubleshooting call flows and associated metad

Preferred Qualifications

  • MBA or other Advanced Degree

  • Demonstrated ability to run large scale, highly visible programs with responsibility for multiple project teams

  • Possess a solid understanding of operations, technology, communications and processes

  • Six Sigma certification

  • ITIL certification

Additional Information

Scheduled Weekly Hours

40

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Lead Network Engineer2 Cloud (Remote / Work At Home Eligible)

Humana Inc.

Posted 2 weeks ago

VIEW JOBS 9/1/2021 12:00:00 AM 2021-11-30T00:00 Description The Lead, Network Engineer designs, analyzes, plans and modifies network components supporting customer communication implementation activities. The Lead, Network Engineer works on problems of diverse scope and complexity ranging from moderate to substantial. Responsibilities The Lead, Network Engineer develops and evaluates network performance criteria and measurement methods. Prepares the analysis of the short-term or long-term capacity needs for switching, routing transmission and signaling. Conducts network architecture design, feasibility and cost studies. Develops alternative routing scenarios and changes in required sequence of network activities. Conducts economic and population growth studies to determine impact on network capacity and development plan projections. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action. The Lead Network Engineer will be responsible for design and implementation of connectivity from Humana to the Cloud. The engineers will work on various projects to enable secure cloud connections. Experience with Equinix Co-location configuration is preferred. Working knowledge of Network configuration in Azure, AWS and GCP is required. Must have experience with BGP and other routing protocols. Data Center infrastructure configuration, deployment and troubleshooting is required. The Lead Network Engineer will partner with Lead Engineering resources in peer groups such as Cloud Platforms, Data Center Infrastructure and delivery to deploy network designs and is expected to contribute to design work overall. Must have a strong understanding of traditional infrastructure and how it interconnects and interrelates to the Cloud. Must be able to work independently and drive projects to completion. Mentoring junior team members is a required. Must be able to develop comprehensive network architecture that provides network services and solutions to infrastructure and application teams. An understanding of the Agile methodology is preferred. Azure DevOps experience is preferred. Required Qualifications * a Bachelor's degree * 8 or more years of technical experience * 2 or more years of project leadership experience * The Lead Network Engineer will be responsible for design and implementation of connectivity from Humana to the Cloud. * Working knowledge of Network configuration in Azure OR AWS OR GCP is required. * Must have a strong understanding of traditional infrastructure and how it interconnects and interrelates to the Cloud. * Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications * An understanding of the Agile methodology is preferred. Azure DevOps experience is preferred. * Experience with Equinix Co-location configuration is preferred. Additional Information #cloud Scheduled Weekly Hours 40 Humana Inc. Rogers AR

SRE Lead Technical Leadership Professional (Work At Home Optional)

Humana Inc.