The Workforce Sr. Associate will have an immediate connection to our Values (People, Service, Quality and Innovation). This individual contributor will be extremely flexible and enjoy a "startup" mentality and environment that changes day to day and will "assume positive intentions" at all times. They will be personable, open to learning, collaborate well with others and have a positive attitude, and are more apt to saying "yes" or "will find a way" (rather than "no" or "that's impossible") will be at the top of our list.
Live Our Values: People, Quality, Service and Innovation
Analyze data and execute tactics to support the completion and review of short and/or long-term labor planning and forecasting
Develop and monitor labor scheduling with focus on ensuring service level goals can be achieved
Review daily information to determine workforce adjustments required to meet service level goals
Support the Workforce Leader with: analyzing and maintaining reports on key performance indicators (KPI) to consistently measure performance as part of operational reports for the leadership team.
Review and monitor operational reports to proactively call out anomalies to business leadership to drive successful execution of our service levels
Document and drive procedural changes to increase productivity, accuracy and workflow.
Exceed client expectations through reliability, commitment and follow-up.
Support and drive special projects as directed.
High level of attention, accuracy and detail.
Advanced MS Excel skills (required)
Solid understanding of (or the ability to grasp) Workforce Management practices including Occupancy, CPC, Shrinkage, Productivity.
Prior experience as an Analyst (preferred).
Commitment to quality, detailed focused on all levels.
Schedule flexibility to support the business, including nights and weekends (if needed).
Undergraduate degree preferred.
RH (Restoration Hardware)