Electronic Arts Redwood City , CA 94063
Position Title:Senior Manager Applications
The HR Technology team in IT is looking for someone to join our team to help manage and evolve our Workday environment. Reporting to the Director of HR Technology, this position will play a pivotal role in being our Workday expert and managing our Workday footprint.
About Workday at EA:
We manage all our employees and contingent workers within Workday. We deployed globally in 2013 to all our 40+ locations, with full self-service to employees, managers and HR. Our Workday footprint includes:
Time Off in 15+ countries
Time Tracking in 4 countries
45+ Integrations, including PICOF
Reporting, Dashboards and Mobile for all
Provide technical guidance for everything Workday.
Lead technical initiatives relating to Workday, pushing best practices to the team.
Develop strong partnerships with the business and our partners
Gain understanding of boundary systems and processes and the HR and IT ecosystem
Ensure a strong focus on the employee experience
Manage the Workday team and will mentor, guide and actively share knowledge across all team members
Application Management Responsibilities
Drive projects from exploration to implementation; provide expertise, guidance, and delivery of projects.
Manage and track all enhancement requests; prioritize and manage a timeline for delivery
Manage complexity of incoming enhancements and which need to be escalated to the project level.
Stay up to date on vendor strategy, new functionality and how we can evolve our investment to improve the experience and functionality
Stay versed in the marketplace of other competing technology; where the industry is moving
Develop partnerships with outside vendors.
Remain up to date in the technology and be EA's SME in Workday.
Identify problems, propose solutions, implement
Establish best practices; provide governance and decision making for the platform.
Analyze existing business processes, Workday configurations, and operational issues to identify potential solutions or gain process efficiency and improve data integrity
Application Support Responsibilities
Ensure Routine Tasks, maintenance, and audits are being executed
Develop and execute or assign new routine tasks and audits to keep the application performing optimally
Respond and resolve system issues and escalations
Manage audit and SOX compliance processes and be on point for global audit.
Manage end user training, communications, intranet presence collaborating with our business partners.
Ensure the security of the application, ensuring careful security administration and compliance
Understand health of application; provide metrics and meaningful information for application use
Understand work effort and time management of the team; ensure a backup strategy
Proactively plan for and execute routine work (shutdowns; holidays; annual events)
Evolve our support model, continually tuning it and taking the best advantage of the team and org structures.
Provide a high SLA and customer satisfaction with clients.
Significant experience in Workday, with experience at an architectural level
Management experience within an enterprise level environment
Computer Science or closely related degree preferred
Expertise in implementation, testing and customization of all Workday HCM Modules
Deep knowledge of Workday security, custom reporting, and calculated fields.
Good functional understanding of core HR business terminology processes and practices.
Expert-level usage of Microsoft Excel experience and proficient in other Microsoft applications
Excellent analytical and technical skills with attention to detail; demonstrated problem-solving and multitasking
Excellent oral, written and interpersonal communication skills
Demonstrated strong customer focus
Excellent organizational skills, with the ability to prioritize competing priorities
Must be a team player with a positive attitude and an eagerness to learn
Community / Marketing Title:Sr. Workday Manager
Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.
EEOText:EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider for employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
Date Opened:2018-09-20 17:16:25.227
EEO Employer Verbiage:
EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status or veteran status. We will also consider for employment qualified applicants with criminal records in accordance with applicable law.
Location_formattedLocationLong:Redwood City, California US