Responsible for participating as a technical expert. Plans and directs project teams, troubleshoots operational issues, providing technical solutions to operational problems, contributes to new product implementation, implements existing products and services, and the provides overall upkeep and maintenance of designated areas of engineering. Applies expert engineering methodologies in one or more engineering areas. Interfaces with vendors, engineering, and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies, and procedures. Provides technical leadership to junior Engineers and project teams.
Employees at all levels are expect to:
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
Win as a team-make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
Drive results and growth
Respect and promote inclusion and diversity
Do what's right for each other, our customers, investors and our communities
Drives issues through closure engaging all appropriate resources.
Leads technical bridges and provides troubleshooting direction.
Functions with great autonomy and independently provides guidance and recommended solutions to complex technical issues within and outside the department.
Senior level experience with WebEx, Cisco video conferencing, Tandberg, and all related components.
Experience with TMS, Expressways, on-prem and cloud registered video endpoints. Experience with Microsoft Teams a plus.
Strong VOIP skillset, specifically Cisco CUCM. Ability to design and manage the call manager environment.
Ability to work in a team environment, collaborate, and cross-train other engineers.
Acts as an advocate for Engineering Operations procedures, policies, and processes. Ensures projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering.
Creates data and metric systems to track operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas, and provides actionable insight to management.
Provides input to engineering and vendors on defects and required enhancements. Provides consultative direction and develops long-term objectives and plans. Determines resources, technology, and course of action to achieve results.
Reports performance related to operations and project status to management. Identifies and recommends areas requiring change or modification.
Performs complex and routine maintenance tests for designated areas of engineering. Identifies and isolate issues. Ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero.
Plans and directs multiple projects, often spanning different engineering disciplines within the organization, to develop strategies, proposals, and communications plans.
Leads the integration of projects into operations including instrumentation, automation, standardization, and methods/procedures. Applies expert engineering methodologies in one or more engineering areas
Advocates for internal/external customers' business leads--must influence and drive Comcast executives to make new investments in technology and opportunities. Serves as internal expert within department relative to the most complex development problems and provides solutions which are highly innovative and ingenious.
Provides functional, team, and program leadership on a regular basis on multiple projects, spanning different engineering disciplines within the organization. Takes the lead on developing new principles and concepts.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Masters Degree or Equivalent job experience
Engineering, Computer Science
Architect experience required
Comcast is an EOE/Veterans/Disabled/LGBT employer