What you'll be doing...
Verizon Connect Sr. UX Researcher In the exciting world of IoT, connecting devices, hardware, and other sensory, improving automobile and driver intelligence is what Verizon Connect is all about. That's why our goal is to create extraordinary user experiences for each of our customers. To achieve this, we need to understand our diverse users, and apply those insights to inform the experiences we build for them.
At Verizon Connect, our UX team is made up of passionate user experience professionals with experience in user research, usability testing, and design. As a member of our UX team, you will be embedded with the product teams and contribute throughout the entire product development life cycle. Collaboration is key to 2 our success, and user research should be one of many key players in creating a better-connected product experience. You'll be expected to leverage a variety of qualitative techniques to capture and share research often, and to partner with teams to make sure findings are actionable. We encourage a detail-oriented approach and a sense of autonomy, as you will be expected to be able to think critically and act as leader
Establish UX research efforts at Verizon Connect (centered around fleet/telematics customers) and disseminate best practices.
Manage multiple research vendors/ partners for recruiting, data analysis & completion of research.
Develop framework/methodologies for research to understand users, customers & stakeholders.
Partner with Verizon marketing, product, design, and development teams to prioritize research opportunities in a fast-paced and rapidly changing environment.
Plan/conduct user research and communicate results throughout Verizon Connect.
What we're looking for...
You have a solid track record (7+ years professional experience) of conducting consumer & Enterprise user research and / or user testing and applying insights within a B2C or B2B company.
You are an expert in qualitative user research including sampling/recruiting, contextual inquiry, field research and design & user testing using in-depth interviews, surveys and focus groups.
You are adept at diverse data analysis techniques for qualitative data & can be dangerous with quantitative data too.
You have experience applying Lean user research methodologies in your approach of planning, conducting and reporting on research.
You're self-directed and collaborative, and you'll be able to quickly assess company needs to develop and execute a roadmap. You identify key research questions and objectives in partnership with product, design and engineering teams.
You are adept at managing multiple research vendors through contracts, statement of works, etc. to partners for recruiting & data analysis.
You're curious and analytical: you know how to ask the right questions and get meaningful data to answer them. You have excellent communication skills and can help tell stories around insights that will help other teams execute on your findings.
You carry out research projects with the highest levels of customer awareness and business/brand reputation (especially if you have experience within commercial fleets/telematics).
You will partner with a cross-discipline design team (and agencies/vendors) to invent, execute and improve upon breakthrough solutions that our customers love.
You have a degree in HCI, Design research, Human Factors, Psychology, Anthropology, or a related subject, and have practical experience in applying insight holistically to better position end-user experiences across a multitude of product opportunities.
When you join Verizon...
You'll have the power to go beyond doing the work that's transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you'll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we'll go far.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.